Government sites show improvement, study concludes

Government sites show improvement, study concludes

Setting up portals for state and federal sites and better access to publications helped improve government Web services noticeably over the past year, a study released yesterday reported.
The report, “State and Federal E-Government in the United States, 2001,” conducted by researchers at Brown University’s Taubman Center for Public Policy, looked at 1,813 state and federal sites and concluded that portals helped government sites make “excellent progress” on integrating Web service delivery.

Although the report, at www.brown.edu/Departments/Taubman_Center, slammed federal judiciary sites for not making more opinions available, it lauded a list of federal sites. Among them were those hosted by the Consumer Product Safety and Federal Communications commissions, Food and Drug Administration, IRS, Small Business Administration, and Agriculture, Defense, Education, Health and Human Services, and Housing and Urban Development departments.

Portals improve government services by reducing the “tower of Babel” factor of navigation among organizations, according to the report, which sampled sites over the past two summers to gauge improvement.

The report applauded portals for making it easier for users to surf government sites, but it criticized government for not taking a more commercial approach by letting users customize pages.

About the Author

Connect with the GCN staff on Twitter @GCNtech.

Featured

  • Cybersecurity
    Deputy Secretary of Homeland Security Alejandro Mayorkas  (U.S. Coast Guard photo by Petty Officer 3rd Class Lora Ratliff)

    Mayorkas announces cyber 'sprints' on ransomware, ICS, workforce

    The Homeland Security secretary announced a series of focused efforts to address issues around ransomware, critical infrastructure and the agency's workforce that will all be launched in the coming weeks.

  • IT Modernization
    Blue Signage and logo of the U.S. Department of Veterans Affairs

    VA plans 'strategic review' of $16B software program

    New Veterans Affairs chief Denis McDonough announced a "strategic review" of the agency's Electronic Health Record Modernization program of up to 12 weeks.

Stay Connected