Web site eases moving chores
- By William Matthews
- Sep 17, 2001
The U.S. Postal Service is ready to use the Internet to make it easier for
postal customers to change their addresses, but a more ambitious change-of-address
scheme by the CIO Council remains on the drawing board.
MoversGuide is already online (www.moversguide.com), although the Postal
Service doesn't plan a formal debut for the service until later this month.
The main feature at MoversGuide is an electronic form that can be filled
out and submitted online to switch mail delivery from one address to another.
To prevent the malicious redirecting of mail, the Postal Service verifies
change requests before making them, USPS spokeswoman Sue Brennan said.
The Postal Service has had change-of-address forms online for some time,
but until now, customers had to download them, fill them out, print them
and physically deliver them to a post office. Now, completed forms can be
sent to the Postal Service electronically.
In addition to address changes, MoversGuide offers two dozen moving-related
services, such as providing links to truck rental companies, furniture storage
firms and packing supply vendors.
Since early summer, the CIO Council's E-Government Committee has been
sketching a change-of-address service that would link the Postal Service
with other federal agencies, such as the Internal Revenue Service and the
Social Security Administration, and to state and local governments.
The service calls for participants to have automated access to Postal
Service data on addresses that have changed.
That part of the scheme poses privacy problems. The Postal Service's
change-of- address database is kept under "a fairly intense security level,"
Brennan said. For example, the Postal Service does not routinely share its
data even with the IRS, she said.
"There are several privacy issues which must be worked out fully" before
the E-Government Committee's plan can be tested, committee members said
in a written statement.