GAO: Systems don’t support state welfare programs

GAO: Systems don’t support state welfare programs

A majority of state welfare administrators surveyed by the General Accounting Office reported that the systems they use provide half or less of the information they need to function effectively.

The congressional watchdog agency surveyed the state human services administrators as part of its oversight of the Temporary Assistance to Needy Families program under the 1996 Personal Responsibility and Work Opportunity Reconciliation Act. The law heightened the importance of moving welfare recipients into jobs and established a five-year lifetime limit on TANF eligibility.

The GAO report laid at least part of the blame on stovepiped systems and obsolete equipment. The report said the administrators “are missing information, in part, because some of the systems used by agencies that serve TANF recipients do not share data on these recipients, which constrains the ability of case managers to arrange and monitor the delivery of services.”

GAO also said many states are using large, mainframe systems that are old and cannot be easily modified to use innovative technology. “These innovations, such as Internet-based technologies, offer significant opportunities for improving the delivery of human services,” GAO said in its report, number GAO-02-121.

About the Author

Connect with the GCN staff on Twitter @GCNtech.

Featured

  • Workforce
    White House rainbow light shutterstock ID : 1130423963 By zhephotography

    White House rolls out DEIA strategy

    On Tuesday, the Biden administration issued agencies a roadmap to guide their efforts to develop strategic plans for diversity, equity, inclusion and accessibility (DEIA), as required under a as required under a June executive order.

  • Defense
    software (whiteMocca/Shutterstock.com)

    Why DOD is so bad at buying software

    The Defense Department wants to acquire emerging technology faster and more efficiently. But will its latest attempts to streamline its processes be enough?

Stay Connected