GSA debuts friendlier FirstGov

• By William Matthews
• Mar 03, 2002

It's more colorful, more concise and a lot quicker. The overhauled FirstGov Web portal appeared Feb. 27 as a visible sign of the Bush administration's efforts to make government more productive and effective by using the Internet.

It's "an important step to make the people's government more people-friendly," said Stephen Perry, head of the General Services Administration, which operates FirstGov (www.firstgov.gov).

Launched 18 months ago as a portal to all of the federal government's online information, FirstGov has been redesigned to highlight online government services. The new portal is divided into three main sections: online services for citizens, for businesses and for other governments.

Whereas the old FirstGov served mainly as a table of contents to government information, the new one stresses interaction with government and attempts to be a directory to online transactions.

And FirstGov tries to make dealing with the government quicker and easier. It takes just three mouse clicks to get to most of the portal's services and transactions.

Need stamps? Three clicks lead to the online Postal Store. The same goes for e-filing taxes, searching for a government job and applying for a student loan or Social Security. The business section offers access to online business solicitations from federal agencies, legal and regulatory information for small businesses, and assistance with searching and filing patents and trademarks.

The government section offers useful links for government employees, such as per diem charts and a site where federal em.ployees can edit their personnel and payroll information.

The portal "is an important tool for making transactions and services more accessible," said Vice President Dick Cheney in a brief appearance to inaugurate the redesigned site.

The $350,000 overhaul is an attempt to remedy the problem of the slow and ineffective responsiveness of government, he said.

The portal redesign "is but one of many e-government initiatives we will be launching over the next 18 to 24 months," Perry said.

Reactions to the new FirstGov were generally favorable.

"One thing they have done that is really important is identify the fact that needs of different audiences are different," said Pam Fielding, head of the Web site design company e-advocates. "Citizens have different needs than businesses."

Polls show that the most important thing citizens want from e-government is an easier way to communicate with elected officials. A section of FirstGov labeled "comment to government" provides links to government contacts arranged by topic and by agency, links to governors and House and Senate members, and telephone and e-mail directories.

Fielding said the mixture of typefaces on the FirstGov home page is a bit inelegant, but overall, "it seems to me, truly, that it works better than it did before."

The next improvement for FirstGov is expected to be a new search engine. GSA announced in January it hopes to buy and install a better search engine by the end of March.