Letter to the editor

This was a letter written to Bureacratus columnist Milt Zall.

Dear Mr. Zall,

I am a federal employee, and would like to know to whom I can complain about my treatment as a customer using the Bank of America Government Travel Card.

I realize that there are stories of government employees who have used the card while not on travel. One salacious news account tells of how someone used the card for his girlfriend's breast enhancement.

I need to communicate with those at the highest level who contract these services out. I traveled on temporary duty during February. A statement was received at my address during the month of February. But I was on temporary duty and naturally did not receive the statement.

I am being told by Bank of America that it does not matter that I was on temporary duty during February — they expect me to pay a bill that I was not home to receive. I asked them to check their records, informed them that I was an honest customer and reminded them that they have never had any problem with my account in the past. Their answer? They put me on a 30-day delinquent list.

I called the Defense Finance and Accounting Service's Indianapolis office to check on my travel voucher and was told that they could not electronically pay my credit card bill. Apparently, they do not share information with the DFAS office that normally handles my travel vouchers.

Bank of America Corp. should waive fees from automated teller machine usage on federal installations. They should not charge 2 percent on cash advances for travel. In the good old days, when I got travel advances at the installation finance office, I was not charged a fee. Oh, the price of progress.

I am told at this installation that there is nothing they or I can do to voice my displeasure as a customer. Yet, the government requires me to use this card when I travel. I feel that I could get better service elsewhere. Any advice?

Tammra Nelson Senior telecommunications specialist Fort Gordon, Ga.

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