Letter to the editor

This is in response to an FCW.com poll question April 1-12 that asked: Outside of work, have you ever conducted an online transaction with a federal, state or local agency?

I was able to successfully renew a vehicle registration with the state of Florida. The only sticking point for me was that there was a $3 surcharge for using the Web renewal.

I realize the software and engineering of the site had a cost (the transaction appears to be handled by a private vendor, Compaq Computer Corp.), but it seems the state's costs should be included in the basic fee.

Because the Web renewal appears to be the more efficient and paper-free transaction -- along with being the more desirable choice to encourage in order to save state employees' time and costs -- it seems counterproductive and counterintuitive to charge an additional fee.

I recognize that the new system has costs, but they should be subsidized through adding fees to those who generate the higher-cost transaction -- mailing renewal forms and checks.

Richard Williams Gainesville, Fla., Fire Rescue

WRITE US

We welcome your comments. To send a letter to the editor, use this form.

Please check out the archive of Letters to the Editor for fellow readers' comments.

Featured

  • Workforce
    Avril Haines testifies SSCI Jan. 19, 2021

    Haines looks to restore IC workforce morale

    If confirmed, Avril Haines says that one of her top priorities as the Director of National Intelligence will be "institutional" issues, like renewing public trust in the intelligence community and improving workforce morale.

  • Defense
    laptop cloud concept (Andrey Suslov/Shutterstock.com)

    Telework, BYOD and DEOS

    Telework made the idea of bringing your own device a top priority as the Defense Information Systems Agency begins transitioning to a permanent version of the commercial virtual remote environment.

Stay Connected