E-learning helps benefits program
- By Matt Caterinicchia
- Jun 07, 2002
Centra Software Inc., a provider of business software solutions for e-learning,
recently announced that New Hampshire has chosen its Web collaboration platform
to help the state's food stamp program save time while gaining information.
The company, along with New Hampshire's Department of Health and Human
Services, launched a program in early May aimed at streamlining the delivery
of live, interactive training and information to food stamp program employees.
"The New Hampshire Food Stamp Program has roughly 250 workers and office
supervisors statewide providing and overseeing eligibility determinations
for food stamp applicants," said Terry Smith, the food stamp program manager
for New Hampshire.
Smith added that remote training aimed to save workers time by offering
an interactive training environment that accurately mirrors a physical classroom.
According to Smith, remote training can be used for such things as:
* Supervisor meetings.
* Recorded training sessions.
* Automated system enhancement demonstrations.
* Policy unit reviews.
* Remote mentoring.
* Work group meetings.
* Director communications.
* Conference calls.
* Disaster communications.
The system's hardware and studio are located in Concord, N.H., Smith
said. Workers can access the system using a Web browser on the state's wide-area
network or the Internet.
Smith said that no plans are under way for other uses of the system;
however, other divisions in the state's health and human services department
are monitoring the food stamp program's remote training experience. "There
is a clear future in government for this kind of technology," he said.