ACS delivers paperless mail
- By Matt Caterinicchia
- Jun 12, 2002
An upgraded mail handling and imaging service may help agencies that seek
a safe, speedy way to view their postal mail.
Affiliated Computer Services Inc., a provider of business process and
information technology solutions, last week announced i-mail, an expansion
of ACS' imaging and mailroom capabilities for companies, federal agencies,
and state and local governments.
The new i-mail offering provides customers mailroom services and access
to digitized images of hard-copy mail via secure intranet — a system that
does not require upgrades to the client's network infrastructure.
According to the company, i-mail eliminates clients' handling of paper
mail, speeds the delivery process and gives clients access anywhere in the
world via a secure intranet. Clients can view digitized images of hard-copy
mail via a secure network 24 hours a day, seven days a week.
ACS has 79 imaging stations to handle clients' mail, according to Paul
Ryan, the company's managing general director of business technology services.
"First, the mail is sent to a facility to be checked for tampering. Once
it is determined that the mail is secure, it is imaged and sent via e-mail
to our secured server," he said.
From there, customers can access images of all parts of a mailing, including
the envelope, from a secure intranet, said Jean Murphy, ACS' vice president
of sales for business technology services. "We process 6 million images
a day," she said. "In a year, we average 1.5 billion images to federal and
Following last fall's anthrax scare, ACS' number of federal customers
has skyrocketed. "There is a major safety and security issue running around
the government," Ryan said, and i-mail was a major solution to this threat.