Technology briefs

Training targets PC crimes

In an attempt to reduce criminal activity in the PC world, additional training in investigating and prosecuting cybercriminals will be available this fall to personnel in the offices of the attorneys general in each of the 50 states.

The National Center for Justice and the Rule of Law and the National Association of Attorneys General have collaborated to prepare for the training programs.

The training is necessary because some states have excellent programs in fighting cybercrime while others do not, said Thomas Clancy, the center's director. "There is also a definite need for coordination among the states in order to keep everyone on the same page," he added.

According to Clancy, state agencies tend to be underfunded, so the groups acquired a $4.6 million grant to run the program for the next two years.

Fed CRM spending up

Although governments are still struggling with the definition of customer relationship management, they are committed to deploying systems to help improve the delivery of services and constituent satisfaction, according to a CRM expert.

Citing a recent Input marketing survey, Jill Dyche, who recently wrote "The CRM Handbook," said the federal government will spend $520 million in 2006 on CRM systems and services, up from $230 million last year, representing an 18 percent annual increase.

"That basically means that governments are committed to" CRM, said Dyche, who was the keynote speaker at a public-sector CRM conference hosted by software company SAS Institute Inc. Dyche is partner and co-founder of Baseline Consulting Group, which specializes in designing, building and analyzing customer databases.


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