Letter to the editor

Fixing the federal information technology infrastructure is relatively simple compared to eliminating the special interests that will vie for federal dollars in an effort to "help" execute a Cabinet-level strategy relating to homeland defense.

Adding technology to inefficient or ineffective business processes simply allows them to be proportionately more ineffective or inefficient, and I don't think we have quite gotten the hang of running the government like a business (without recent corruption and accountability investigations, of course).

Refocusing on getting the processes right that involve people in decision-making in government first and then adding the technology to support them is a better path to follow.

Where are those toll-free numbers to call with an anonymous tip about possible terrorist activity, like 1-888-CALL-FBI? The public has demonstrated its willingness to help out, if only they could contact appropriate authorities rapidly and easily — keys to timely threat analysis and pre-emptive quenching of possible terrorist acts.

Tom Plemich Arlington Heights, Ill.

WRITE US

We welcome your comments. To send a letter to the editor, use this form.

Please check out the archive of Letters to the Editor for fellow readers' comments.

Featured

  • innovation (Sergey Nivens/Shutterstock.com)

    VA embraces procurement challenges at scale

    Steve Kelman applauds the Department of Veterans Affairs' ambitious attempt to move beyond one-off prize-based contests to combat veteran suicides more effectively.

  • big data AI health data

    Where did the ideas for shutdowns and social distancing come from?

    Steve Kelman offers another story about hero civil servants (and a good president).

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.