Letter to the editor
Fixing the federal information technology infrastructure is relatively simple compared to eliminating the special interests that will vie for federal dollars in an effort to "help" execute a Cabinet-level strategy relating to homeland defense.
Adding technology to inefficient or ineffective business processes simply allows them to be proportionately more ineffective or inefficient, and I don't think we have quite gotten the hang of running the government like a business (without recent corruption and accountability investigations, of course).
Refocusing on getting the processes right that involve people in decision-making in government first and then adding the technology to support them is a better path to follow.
Where are those toll-free numbers to call with an anonymous tip about possible terrorist activity, like 1-888-CALL-FBI? The public has demonstrated its willingness to help out, if only they could contact appropriate authorities rapidly and easily — keys to timely threat analysis and pre-emptive quenching of possible terrorist acts.
Tom Plemich Arlington Heights, Ill.