Letters to the editor

Following are responses to an FCW.com poll question that asked, "Does a consulting firm lose its objectivity if owned by a product manufacturer?"

This holds true for the parent organization also. The parent organization is less inclined to objectively assess the recommendations of its subsidiary.

This is why accounting firms should not audit clients of their consulting subsidiaries.

I do not suppose that any consulting firm approaches an engagement without preconceived notions relative to the studied business solution. At least if a giant such as IBM Corp. owned the consulting firm, you would know its biases right up front.

Gary Wollman ACS Inc.

***

Product vendors who have consulting services divisions can do a valuable service for customers when implementing solutions, but they absolutely subvert the process when brought in during the pre-sales phase. They can't not have a prejudice for their own product.

Add that to the customer with a general idea of brand name or market, and you find a consulting engagement with an agenda. The outcome is virtually guaranteed. It's thinly disguised marketing.

Name withheld by request

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