Letters to the editor

Following are responses to an FCW.com poll question that asked, "Does a consulting firm lose its objectivity if it's owned by a product manufacturer?"

There may be an unintentional but psychological pressure to promote the parent company's solutions. It may not be that way, of course, but it may be the perception of potential clients.

Some clients may not care, providing that the best value is provided. Some very open management may allow potential clients to inspect recommendations to permit them to assess those recommendations. Such openness may not give away business secrets but may demonstrate the fairness of decisions.

And then there are the results. Will PwC Consulting feed IBM Corp. insider information to allow IBM to bid unfairly? ("IBM spurs concern with bid for PwC.") Who is worried? Is this a rerun of the joint consultant-auditor firm?

Terence Freedman
HRA Ltd.

***

It obviously would have an effect. Although the consulting firm may recommend any product, there will exist a more robust pre-sale support from their owner/manufacturer. But, I have worked with companies who are interested in the sale of support and are not interested in the product itself. The profit margins are slim and competition is tough for products, but the sale of support does not carry large overhead costs.

Raul Mavis
City of Nogales, Ariz.

***

It is certainly possible for a consulting firm to remain objective when owned by a product manufacturer. But, they will always live under a cloud of suspicion, even when they act with the utmost integrity.

Name withheld by request

WRITE US

We welcome your comments. To send a letter to the editor, use this form.

Please check out the archive of Letters to the Editor for fellow readers' comments.

Featured

  • Defense
    Soldiers from the Old Guard test the second iteration of the Integrated Visual Augmentation System (IVAS) capability set during an exercise at Fort Belvoir, VA in Fall 2019. Photo by Courtney Bacon

    IVAS and the future of defense acquisition

    The Army’s Integrated Visual Augmentation System has been in the works for years, but the potentially multibillion deal could mark a paradigm shift in how the Defense Department buys and leverages technology.

  • Cybersecurity
    Deputy Secretary of Homeland Security Alejandro Mayorkas  (U.S. Coast Guard photo by Petty Officer 3rd Class Lora Ratliff)

    Mayorkas announces cyber 'sprints' on ransomware, ICS, workforce

    The Homeland Security secretary announced a series of focused efforts to address issues around ransomware, critical infrastructure and the agency's workforce that will all be launched in the coming weeks.

Stay Connected