NMCI service under scrutiny

The Navy officially turned up the heat on EDS earlier this month when it began monitoring the service users are receiving through the Navy Marine Corps Intranet.

Under the terms of the contract, EDS is paid based on its ability to meet specific service levels on key measures, such as network uptime, availability of applications and help-desk response time. The contract includes rewards if the company exceeds the levels and penalties if it does not achieve them.

Those service-level agreements kicked in Aug. 9 when NMCI passed the 20,000-user mark, said Bill Richard, EDS' NMCI enterprise client executive, speaking at an Aug. 14 briefing with reporters. Under a September 2001 agreement with senior Pentagon officials, EDS and the Navy must review the service levels for a month and conduct an "operational assessment" that shows that the data monitored by the enterprise management system is accurate.

Navy officials must then provide a report to John Stenbit, DOD's chief information officer, and Michael Wynne, deputy undersecretary of Defense for acquisition and technology.

If DOD officials give their approval, the Navy will be allowed to order an additional 150,000 seats, raising the current order to as many as 310,000 — significantly more than half of the 400,000 seats covered under the NMCI contract.

About the Author

Christopher J. Dorobek is the co-anchor of Federal News Radio’s afternoon drive program, The Daily Debrief with Chris Dorobek and Amy Morris, and the founder, publisher and editor of the DorobekInsider.com, a leading blog for the Federal IT community.

Dorobek joined Federal News Radio in 2008 with 16 years of experience covering government issues with an emphasis on government information technology. Prior to joining Federal News Radio, Dorobek was editor-in-chief of Federal Computer Week, the leading news magazine for government IT decision-makers and the flagship of the 1105 Government Information Group portfolio of publications. As editor-in-chief, Dorobek served as a member of the senior leadership team at 1105 Government Information Group, providing daily editorial direction and management for FCW magazine, FCW.com, Government Health IT and its other editorial products.

Dorobek joined FCW in 2001 as a senior reporter and assumed increasing responsibilities, becoming managing editor and executive editor before being named editor-in-chief in 2006. Prior to joining FCW, Dorobek was a technology reporter at PlanetGov.com, one of the first online community centers for current and former government employees. He also spent five years at Government Computer News, another leading industry publication, covering a variety of federal IT-related issues.

Dorobek is a frequent speaker on issues involving the government IT industry, and has appeared as a frequent contributor to NewsChannel 8’s Federal News Today program. He began his career as a reporter at the Foster’s Daily Democrat, a daily newspaper in Dover, N.H. He is a graduate of the University of Southern California. He lives in Washington, DC.


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