NMCI service levels being refined

Summary of proposed changes for SLAs

The Navy and EDS are working to "tighten" the service level agreements that are the basis of measuring the performance of the Navy Marine Corps Intranet, a senior Navy official said.

NMCI is a performance-based contract under which EDS must meet specific service levels. The company gets docked if it does not meet those levels and gets paid a bonus if it exceeds those levels.

When the contract was written, it laid out more than 135 specific performance requirements in 20 different categories.

During an Aug. 27 press briefing, Capt. Chris Christopher, NMCI's deputy director of plans, policy and oversight, said that it has always been anticipated that the Navy and EDS would re-examine the service level agreements.

The idea is to ensure that the service levels are measuring things that actually matter, he said.

"We're simply tightening up the language," he said. "We're making sure they make sense."

NMCI is the Navy's effort to build an enterprisewide network across some 400,000 seats at its shore-based facilities.

Under the contract, the Navy and EDS had to roll out 20,000 seats before they would officially start monitoring the service levels. Monitoring will start very soon, Christopher said.

The service levels are monitored using an enterprise management system located at the NMCI network operations centers in Norfolk, Va., San Diego and Hawaii. That system is expected to go online soon, Christopher said.

The operation of that enterprise management system is one of the questions at the heart of NMCI's next milestone. Pentagon officials have asked the Navy to demonstrate that it can accurately monitor the service levels.

NMCI officials said they hope to have those tests completed by October and pass the next milestone in November.

About the Author

Christopher J. Dorobek is the co-anchor of Federal News Radio’s afternoon drive program, The Daily Debrief with Chris Dorobek and Amy Morris, and the founder, publisher and editor of the DorobekInsider.com, a leading blog for the Federal IT community.

Dorobek joined Federal News Radio in 2008 with 16 years of experience covering government issues with an emphasis on government information technology. Prior to joining Federal News Radio, Dorobek was editor-in-chief of Federal Computer Week, the leading news magazine for government IT decision-makers and the flagship of the 1105 Government Information Group portfolio of publications. As editor-in-chief, Dorobek served as a member of the senior leadership team at 1105 Government Information Group, providing daily editorial direction and management for FCW magazine, FCW.com, Government Health IT and its other editorial products.

Dorobek joined FCW in 2001 as a senior reporter and assumed increasing responsibilities, becoming managing editor and executive editor before being named editor-in-chief in 2006. Prior to joining FCW, Dorobek was a technology reporter at PlanetGov.com, one of the first online community centers for current and former government employees. He also spent five years at Government Computer News, another leading industry publication, covering a variety of federal IT-related issues.

Dorobek is a frequent speaker on issues involving the government IT industry, and has appeared as a frequent contributor to NewsChannel 8’s Federal News Today program. He began his career as a reporter at the Foster’s Daily Democrat, a daily newspaper in Dover, N.H. He is a graduate of the University of Southern California. He lives in Washington, DC.


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