State offers telemarketer repellent

Wisconsin Department of Agriculture, Trade and Consumer Protection

Related Links

Wisconsin recently became the latest state to install a telemarketer no-call

solution, in which residents can be registered as requesting no telephone

solicitations be made to them.

Such solicitations are the reason for increasing citizen complaints.

Telemarketing lands "in our top 10 list of complaints" every year, said

Fran Tryon, Wisconsin's consumer protection administrator.

More than half of the states already have legislation requiring such

no-call services. GovConnect Inc., which will host the Wisconsin service,

already supplies solutions to Ohio and Kansas, and is pursuing three to

five similar deals, said Jeff Ficke, the company's senior vice president

for new market strategy.

"We've supplied self-service citizen access programs to governments

for the past 10 years, so this seemed a natural fit to that vertical market,"

he said.

While some of the details can differ depending on the particulars of

a state's law, programs typically require citizens to register their no-call

requests via the Web or using an interactive voice response system.

The GovConnect system then compiles and distributes a database of the

barred phone numbers to solicitors on a quarterly basis.

Presently, if people who register continue to get solicitation calls,

they complain to the responsible state agency, which then follows up with

the solicitor. In the future, the GovConnect's solution will have some ability

to automatically handle such complaints also.

The technology part of the solution is relatively easy to deploy, Ficke

said. The harder part comes in building reports and managing distribution

to the phone solicitors, and then collecting the fees from solicitors who

pay for at least part of the service, he said, adding that some states may

prefer to fund the service internally.

Robinson is a freelance journalist based in Portland, Ore. He can be reached


About the Author

Brian Robinson is a freelance writer based in Portland, Ore.


  • Telecommunications
    Stock photo ID: 658810513 By asharkyu

    GSA extends EIS deadline to 2023

    Agencies are getting up to three more years on existing telecom contracts before having to shift to the $50 billion Enterprise Infrastructure Solutions vehicle.

  • Workforce
    Shutterstock image ID: 569172169 By Zenzen

    OMB looks to retrain feds to fill cyber needs

    The federal government is taking steps to fill high-demand, skills-gap positions in tech by retraining employees already working within agencies without a cyber or IT background.

  • Acquisition
    GSA Headquarters (Photo by Rena Schild/Shutterstock)

    GSA to consolidate multiple award schedules

    The General Services Administration plans to consolidate dozens of its buying schedules across product areas including IT and services to reduce duplication.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.