Study lists success factors for cross-jurisdictional e-gov projects

The Industry Advisory Council and the General Services Administration today released a report outlining the characteristics of successful federal, state and local e-government projects. The study researched 23 initiatives and found five successful projects that included a federal agency working with state and/or local agencies.

The report details five case studies and provides lessons learned from the research.

The report says that projects go through three stages of evolution: launching the cross-jurisdictional e-government program; building momentum and managing the e-government program, and sustained delivery of digital services

IAC’s e-government special interest group, which conducted the study, found each successful project had some common factors during each stage of evolution.

In the first stage, the report said project leaders must determine the history and strength of existing relationships between federal, state and local agencies. This helped leaders determine what leadership structure to follow—centralized or decentralized.

For stage two, projects found more success when leaders recognized the differences between technology and mission-oriented workers and enlisted workers who were closest to the customer.

In the final stage, the study found that initiatives using metrics based on outcomes rather than output most often met their goals.

The five case studies are:

  • Businesslaw.gov portal, the Small Business Administration


  • Health Passport Project, the Western Governors’ Association


  • Intelligent Transportation System, the Transportation Department


  • National Integrated Land System, the Interior Department’s Bureau of Land Management and Agriculture Department’s Forest Service


  • Simplified Tax and Wage Reporting System, the Social Security Administration.


  • To view a copy of the report, visit www.iaconline.org.

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