INS launches an online case-tracking app

INS launches an online case-tracking app

The Immigration and Naturalization Service has launched an application that lets people seeking services from the agency check the status of their cases online.

Case Status Service Online is designed to reduce the lengthy waits that people experience at INS service centers, according to the agency, which brought the Web service online late last month.

The site, at egov.ins.usdoj.gov/graphics/cris/jsps/index.jsp, provides information in both English and Spanish. Users must provide a receipt number to check applications or petitions filed with the agency. People who do not have receipt numbers must continue to use INS’ telephone inquiry system.

IBA of Falls Church, Va. designed, developed and implemented the site for INS. The company said users generated more than 1.2 million hits to the site in its first five days of operation.

The feature is part of INS’ program to improve customer service. INS said the service would give caseworkers more time to focus on services that are available only by appointment.

About the Author

Connect with the GCN staff on Twitter @GCNtech.

Featured

  • Management
    people standing on keyboard (Who is Danny/Shutterstock.com)

    OPM-GSA merger plan detailed in legislative proposal

    The White House is proposing legislation for a dramatic overhaul of human resources inside government and wants $50 million to execute the plan.

  • Cloud
    cloud applications (chanpipat/Shutterstock.com)

    GSA plans civilian DEOS counterpart

    GSA is developing a cloud email and enterprise services contract inspired by the single-source vehicle the Department of Defense devised for back-office software.

  • Defense
    software (whiteMocca/Shutterstock.com)

    DOD looks to unify software spending for 2020

    Defense Department acquisition head, Ellen Lord, hopes to simplify software buying and improve business systems following the release of the Defense Innovation Board's final software acquisition study.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.