INS launches an online case-tracking app

INS launches an online case-tracking app

The Immigration and Naturalization Service has launched an application that lets people seeking services from the agency check the status of their cases online.

Case Status Service Online is designed to reduce the lengthy waits that people experience at INS service centers, according to the agency, which brought the Web service online late last month.

The site, at egov.ins.usdoj.gov/graphics/cris/jsps/index.jsp, provides information in both English and Spanish. Users must provide a receipt number to check applications or petitions filed with the agency. People who do not have receipt numbers must continue to use INS’ telephone inquiry system.

IBA of Falls Church, Va. designed, developed and implemented the site for INS. The company said users generated more than 1.2 million hits to the site in its first five days of operation.

The feature is part of INS’ program to improve customer service. INS said the service would give caseworkers more time to focus on services that are available only by appointment.

About the Author

Connect with the GCN staff on Twitter @GCNtech.

Featured

  • Defense
    Soldiers from the Old Guard test the second iteration of the Integrated Visual Augmentation System (IVAS) capability set during an exercise at Fort Belvoir, VA in Fall 2019. Photo by Courtney Bacon

    IVAS and the future of defense acquisition

    The Army’s Integrated Visual Augmentation System has been in the works for years, but the potentially multibillion deal could mark a paradigm shift in how the Defense Department buys and leverages technology.

  • Cybersecurity
    Deputy Secretary of Homeland Security Alejandro Mayorkas  (U.S. Coast Guard photo by Petty Officer 3rd Class Lora Ratliff)

    Mayorkas announces cyber 'sprints' on ransomware, ICS, workforce

    The Homeland Security secretary announced a series of focused efforts to address issues around ransomware, critical infrastructure and the agency's workforce that will all be launched in the coming weeks.

Stay Connected