Letter to the editor

Following is a response to an FCW.com poll question that asked: "What is at the top of your holiday IT wish list?"

Clearly more cooperation between program management and agency/department chief information officers.

Agencies need to take seriously the effort to envision their operations as a combination of self-service, citizen-government contact and internal knowledge management/business processes that make these services work.

We are now in our third year, and it is still a work in progress.

It is about understanding the needs of the citizens you serve and blending technology, our business process and people to meet those needs. Working together to deliver to the public the services each program's legislative mission requires must be our common goal. We are here to serve the public need.

Al Betts Commerce/ITA

WRITE US

We welcome your comments. To send a letter to the editor, use this form.

Please check out the archive of Letters to the Editor for fellow readers' comments.

Featured

  • Telecommunications
    Stock photo ID: 658810513 By asharkyu

    GSA extends EIS deadline to 2023

    Agencies are getting up to three more years on existing telecom contracts before having to shift to the $50 billion Enterprise Infrastructure Solutions vehicle.

  • Workforce
    Shutterstock image ID: 569172169 By Zenzen

    OMB looks to retrain feds to fill cyber needs

    The federal government is taking steps to fill high-demand, skills-gap positions in tech by retraining employees already working within agencies without a cyber or IT background.

  • Acquisition
    GSA Headquarters (Photo by Rena Schild/Shutterstock)

    GSA to consolidate multiple award schedules

    The General Services Administration plans to consolidate dozens of its buying schedules across product areas including IT and services to reduce duplication.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.