Letter to the editor

  • Dec 29, 2002

Following is a response to an FCW.com poll question that asked: "What is at the top of your holiday IT wish list?"

Clearly more cooperation between program management and agency/department chief information officers.

Agencies need to take seriously the effort to envision their operations as a combination of self-service, citizen-government contact and internal knowledge management/business processes that make these services work.

We are now in our third year, and it is still a work in progress.

It is about understanding the needs of the citizens you serve and blending technology, our business process and people to meet those needs. Working together to deliver to the public the services each program's legislative mission requires must be our common goal. We are here to serve the public need.

Al Betts Commerce/ITA

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