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* Tap computer-based training systems to find out which employees have taken certain courses so experts can be quickly identified and called on to assist in emergencies or with special projects.

* Forge tighter links between knowledge management systems and the software that workers use every day, such as Microsoft Corp.'s Outlook messaging program. That way, rolling out knowledge management systems will be seamless and require less training.

* Build proactive Web portals that don't wait until users perform a search to start providing information. Instead, the portals can send alerts to targeted individuals when relevant new information is posted.

* Conduct federated searches that take user queries and automatically apply them across various information stores and databases.

* Use data mining algorithms and statistical analysis to begin extracting a structure from unstructured content. For example, such a system could match names from a visa database with information gleaned from an online news feed to identify potential terrorists.

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