FAA finds benefits in sharing

Related Links

Knowledge hoarding

The Federal Aviation Administration has gotten its employees thinking about knowledge management, and more are jumping on the collaboration bandwagon.

The FAA's Knowledge Services Network — an Internet-based system that enables information and document sharing and virtual meetings — has evolved during the past year from two business units and 50 users to 30 business units and 4,200 users.

Agency officials attribute the growth to the following mantra: Champion from the top, build from the bottom, support engagement from the middle.

"We're changing where we do work," said Ronald Simmons, a network administrator at the FAA, speaking April 15 at the E-Gov Knowledge Management conference.

To bring business units on board, the agency trains "facilitators" who learn the ropes and report back to their colleagues. Each unit joins as a node, adapting to suit its style and needs.

"We have embedded learning and training, but kept it relevant to the business unit they're in," Simmons said.

With other units' help, newcomers need about three months to get into the swing of things.

For others, FAA officials highlight the network's benefits, including improved business processes, preservation of institutional knowledge and enhanced organizational learning.

An area of particular interest in this era of shrinking resources and continuing resolutions is cost savings.

Take 350 employees in the FAA's regulation and certification group who used to gather four times a year, traveling from different parts of the country. With the network, they now get together every month in cyberspace and have to make the trek to meet in person only twice a year.

Featured

  • Telecommunications
    Stock photo ID: 658810513 By asharkyu

    GSA extends EIS deadline to 2023

    Agencies are getting up to three more years on existing telecom contracts before having to shift to the $50 billion Enterprise Infrastructure Solutions vehicle.

  • Workforce
    Shutterstock image ID: 569172169 By Zenzen

    OMB looks to retrain feds to fill cyber needs

    The federal government is taking steps to fill high-demand, skills-gap positions in tech by retraining employees already working within agencies without a cyber or IT background.

  • Acquisition
    GSA Headquarters (Photo by Rena Schild/Shutterstock)

    GSA to consolidate multiple award schedules

    The General Services Administration plans to consolidate dozens of its buying schedules across product areas including IT and services to reduce duplication.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.