Letters to the editor

Following are responses sent to tsp@fcw.com from readers commenting on the Thrift Savings Plan online services launched June 16. These comments were received June 17. More comments will be posted in the coming days.

Your story ["New TSP system goes live"] should be titled "New TSP system goes DEAD." Hitting the account access button at the TSP Web site gets you an infinite hourglass! Previously, you would receive an immediate response — no longer!

Keenan Kloeppel
Kirtland Air Force Base

***

Did you say "faster and easier"? I tried accessing my account six times and the system just hangs there. This is the first time I have ever had any trouble logging on. Am I going to have to revert to mailing paper copies of interfund transfer requests like I did back in 1995?

Pete Psikogios
Tyndall Air Force Base

***

I have been trying since yesterday, at all hours of the day, to access my account, and have had no luck whatsoever. I can only imagine what the system will be like in a heavy up or down market day.

Also, the share prices have not been updated since JUNE 13!

So far I am not impressed.

Joe Burns
Court Services and Offender Supervision Agency

***

I have tried numerous times since yesterday to access the "my account" section of the TSP Web site. I even tried last night, hoping there would be less traffic. It either tells me it is not working now, or gives me an error and dumps me.

It doesn't seem like all the bugs were worked out of this. I am disappointed. I just wanted to see if my last TSP loan payment was applied, and to verify that my balance on that loan is now zero. I guess I'll just have to wait until my next payday to find out.

Ronnette Coffman
International Broadcasting Bureau

***

My complaint is that no information was put on the Web site to prepare us for the changeover. Either they were scared it would fail and did not want even more egg on their faces, or the TSP is a government agency without sufficient accountability.

John Varndell
U.S. Geological Survey

***

I don't like the fact that the Federal Retirement Thrift Investment Board took such a long time without putting out the word regarding when the site would go live.

I have not been able to access the site due to the volume of use. That should not happen if you are running a Web site of this importance.

The documents that explain all the changes and new rules are not very good. It looks as if there was no effort put forth in having excellent documentation for folks to read.

It appears to me that someone dropped the ball on anticipating the scope of the volume of users. I don't believe that this would happen in the commercial world of finance.

Gary Collins

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