USDA implements CCE help desk

The Agriculture Department has implemented help desk support for agencies in the Common Computing Environment.

USDA installed Network Associates Inc.'s Magic Solutions Service Desk for three service center agencies to provide help desk support and systems standardization. Officials say the new application blends seamlessly into their existing tech infrastructure.

The CCE would modernize the field offices of the Farm Service Agency, Rural Development and the Natural Resources Conservation Service by providing a common set of technologies for farmers and USDA workers.

Officials expect the new software to improve customer service and business efficiency through problem management technology. The software will provide support, control and visibility for decision support, and more processes will be automated to streamline information technology inquiries, Network Associates Inc. officials said.

The solution "lets us confidently address and manage the diverse IT service issues with a standardized, Web-based platform," said Scott Snover, USDA's CCE project manager, in a statement. "As we work to modernize our service centers with CCE, we are bringing USDA's services closer to the people and institutions that need them."

Featured

  • Telecommunications
    Stock photo ID: 658810513 By asharkyu

    GSA extends EIS deadline to 2023

    Agencies are getting up to three more years on existing telecom contracts before having to shift to the $50 billion Enterprise Infrastructure Solutions vehicle.

  • Workforce
    Shutterstock image ID: 569172169 By Zenzen

    OMB looks to retrain feds to fill cyber needs

    The federal government is taking steps to fill high-demand, skills-gap positions in tech by retraining employees already working within agencies without a cyber or IT background.

  • Acquisition
    GSA Headquarters (Photo by Rena Schild/Shutterstock)

    GSA to consolidate multiple award schedules

    The General Services Administration plans to consolidate dozens of its buying schedules across product areas including IT and services to reduce duplication.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.