USDA implements CCE help desk

The Agriculture Department has implemented help desk support for agencies in the Common Computing Environment.

USDA installed Network Associates Inc.'s Magic Solutions Service Desk for three service center agencies to provide help desk support and systems standardization. Officials say the new application blends seamlessly into their existing tech infrastructure.

The CCE would modernize the field offices of the Farm Service Agency, Rural Development and the Natural Resources Conservation Service by providing a common set of technologies for farmers and USDA workers.

Officials expect the new software to improve customer service and business efficiency through problem management technology. The software will provide support, control and visibility for decision support, and more processes will be automated to streamline information technology inquiries, Network Associates Inc. officials said.

The solution "lets us confidently address and manage the diverse IT service issues with a standardized, Web-based platform," said Scott Snover, USDA's CCE project manager, in a statement. "As we work to modernize our service centers with CCE, we are bringing USDA's services closer to the people and institutions that need them."

Featured

  • Defense
    Ryan D. McCarthy being sworn in as Army Secretary Oct. 10, 2019. (Photo credit: Sgt. Dana Clarke/U.S. Army)

    Army wants to spend nearly $1B on cloud, data by 2025

    Army Secretary Ryan McCarthy said lack of funding or a potential delay in the JEDI cloud bid "strikes to the heart of our concern."

  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.