Datatrac to run FBI call centers

The FBI awarded Datatrac Information Services Inc. a $48 million contract to manage two background check call centers.

Under the National Instant Criminal Background Check System contract, Datatrac will run inbound call centers that provide federal firearms licensees with approval or denial information on firearm transfers, according to company officials.

The contract has one base year with four option years. The call centers will be at Datatrac's facilities in Barbourville, Ky. and Wheeling, W.Va. The company is based in Richardson, Texas.

Under the Brady Act, firearms licensees must contact NICS to run a background check before transferring a firearm. Licensees can contact NICS through a state point of contact, a call center or a Web site, company officials said.

Featured

  • Defense
    Ryan D. McCarthy being sworn in as Army Secretary Oct. 10, 2019. (Photo credit: Sgt. Dana Clarke/U.S. Army)

    Army wants to spend nearly $1B on cloud, data by 2025

    Army Secretary Ryan McCarthy said lack of funding or a potential delay in the JEDI cloud bid "strikes to the heart of our concern."

  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.