Datatrac to run FBI call centers

The FBI awarded Datatrac Information Services Inc. a $48 million contract to manage two background check call centers.

Under the National Instant Criminal Background Check System contract, Datatrac will run inbound call centers that provide federal firearms licensees with approval or denial information on firearm transfers, according to company officials.

The contract has one base year with four option years. The call centers will be at Datatrac's facilities in Barbourville, Ky. and Wheeling, W.Va. The company is based in Richardson, Texas.

Under the Brady Act, firearms licensees must contact NICS to run a background check before transferring a firearm. Licensees can contact NICS through a state point of contact, a call center or a Web site, company officials said.

Featured

  • Comment
    customer experience (garagestock/Shutterstock.com)

    Leveraging the TMF to improve customer experience

    Focusing on customer experience as part of the Technology Modernization Fund investment strategy will enable agencies to improve service and build trust in government.

  • FCW Perspectives
    zero trust network

    Why zero trust is having a moment

    Improved technologies and growing threats have agencies actively pursuing dynamic and context-driven security.

Stay Connected