PeopleSoft, ESRI track responders

PeopleSoft Inc. and geographic information system (GIS) specialist ESRI have extended their partnership to produce integrated solutions for first responders that provides Web-based resources for tracking emergency deployments.

The initial alliance between the two companies stemmed from PeopleSoft's desire to introduce location-based capabilities into its customer relationship management (CRM) solutions, said Raymond Vigil, director of business development in the company's education and government division.

ESRI wanted to increase the markets it operated in. Since the Sept. 11, 2001, terrorist attacks PeopleSoft has expanded the sophistication of its products to meet to the needs of the first responder community, Vigil said. The company introduced its PeopleSoft Guardian suite of applications in August 2002.

Guardian extends PeopleSoft's CRM expertise into the human resources management arena for first responder recruitment, skills assessment and deployment. The Guardian Web portal lets users gather data from different sources to monitor emergency alerts, assess personnel skills and deploy and track resources in real-time.

Until the recent announcement, ESRI's involvement in Guardian had been limited to the use of its ArcView product, which takes data from multiple sources to create maps. The newest version of Guardian employs the full range of ESRI products, through which users can model the progress of incidents over time, determine bottlenecks and delays such as transportation roadblocks, provide demographic analyses of situations and better meet asset needs.

PeopleSoft and ESRI have been demonstrating the new capabilities of Guardian around the country, Vigil said, though he admitted there is still has a ways to go to convince people to buy it. However, with first responders finally starting to see their most immediate needs such as new fire trucks and communications being met, he's confident they'll eventually move to understanding the need for such things as location.

"First responders are still stovepiped at every level, and we feel we have the ability help them tie databases together and provide for multiple resource systems," Vigil said. "We are still at an educational stage with this, but people are now starting to look at how they go about getting better information about incidents."

About the Author

Brian Robinson is a freelance writer based in Portland, Ore.


  • Management
    people standing on keyboard (Who is Danny/

    OPM-GSA merger plan detailed in legislative proposal

    The White House is proposing legislation for a dramatic overhaul of human resources inside government and wants $50 million to execute the plan.

  • Cloud
    cloud applications (chanpipat/

    GSA plans civilian DEOS counterpart

    GSA is developing a cloud email and enterprise services contract inspired by the single-source vehicle the Department of Defense devised for back-office software.

  • Defense
    software (whiteMocca/

    DOD looks to unify software spending for 2020

    Defense Department acquisition head, Ellen Lord, hopes to simplify software buying and improve business systems following the release of the Defense Innovation Board's final software acquisition study.

Stay Connected


Sign up for our newsletter.

I agree to this site's Privacy Policy.