Report highlights E911 holes
- By Michael Hardy
- Nov 11, 2003
GAO Report: "Uneven Implementations of Wireless Enhanced 911 Raises Prospect of Piecemeal Availability for Years to Come"
Wireless enhanced 911 services are still several years away in many states, according to a General Accounting Office report.
GAO officials found that about 65 percent of the public safety answering points — the facilities that receive 911 calls and dispatch help — had Phase I wireless E911 service, which provides the approximate location of the caller, as of October.
Only 18 percent had Phase II capabilities, however, which provide a more specific caller location, GAO officials found. The Transportation Department database providing the figures did not show how many of the answering points need equipment upgrades to move up a level and how many do not.
In a GAO survey of states, 24 said they will have Phase II E911 services by 2005. The rest either could not estimate a date or estimated dates beyond 2005.
Deployment of E911 services is estimated to cost more than $8 billion over the next five years. Lack of funding is one of the key hindrances, the GAO report said.