Metrics tracking metrics

A managed services contract is only as good as the metrics it's based on. Metrics must accurately gauge contractor performance. The measures also must reflect the value of the services to the agency's mission.

Officials from the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) will be working closely with EDS officials to set, measure and modify the performance metrics for the technical solutions and systems that are included in the five-year contract, said Don Scott, senior vice president for EDS Government Solutions.

"The partnership will adjust those metrics because both parties will learn as we go along whether they're set too high or too low," he said. "We certainly learned that" on the Navy Marine Corps Intranet contract, which the company also leads.

Metrics can be devised to evaluate whether performance metrics are focusing on the right issues and measurements, said Scott Bessette, EDS' Justice Department client executive.

The ATF contract is designed to emphasize how the information technology supports the agency's mission, something that is an important example for other agencies that are struggling to make that link, said Chip Mather, senior vice president of Acquisition Solutions Inc., a consulting company that helped the agency develop its solicitation and will continue to serve during management of the contract.

Featured

  • Defense
    Soldiers from the Old Guard test the second iteration of the Integrated Visual Augmentation System (IVAS) capability set during an exercise at Fort Belvoir, VA in Fall 2019. Photo by Courtney Bacon

    IVAS and the future of defense acquisition

    The Army’s Integrated Visual Augmentation System has been in the works for years, but the potentially multibillion deal could mark a paradigm shift in how the Defense Department buys and leverages technology.

  • Cybersecurity
    Deputy Secretary of Homeland Security Alejandro Mayorkas  (U.S. Coast Guard photo by Petty Officer 3rd Class Lora Ratliff)

    Mayorkas announces cyber 'sprints' on ransomware, ICS, workforce

    The Homeland Security secretary announced a series of focused efforts to address issues around ransomware, critical infrastructure and the agency's workforce that will all be launched in the coming weeks.

Stay Connected