Four lessons learned

During the development of their data-sharing system, Commerce Department officials learned the value of:

Upfront planning. Each of Commerce's 11 bureaus in the integration project participated in a yearlong effort to write a description of the integration project's functional requirements. After they went through the document, officials at each bureau signed off on the details.

Iterative rollouts. Rather than connecting the bureaus to the integrated financial and procurement systems in one massive project, Commerce is bringing bureaus online one at a time. This helps the information technology staff focus their resources and ensures success at one location before moving on to the next.

Business process re-engineering. Officials will commit time and resources during the implementation phase to address how the added functions of new enterprisewide applications can improve on decades-old ways of doing business.

Ongoing communication. As the integration project progresses, Commerce officials will reduce surprises by keeping bureau chief financial officers and chief executive officers briefed on its status and any changes in the technology architecture or how business processes will run.

About the Author

Alan Joch is a freelance writer based in New Hampshire.

Featured

  • Workforce
    online collaboration (elenabsl/Shutterstock.com)

    Federal employee job satisfaction climbed during pandemic

    The survey documents the rapid change to teleworking postures in government under the COVID-19 pandemic.

  • Workforce
    By Mark Van Scyoc Royalty-free stock photo ID: 285175268

    OPM nominee plans focus on telework, IT, retirement

    Kiran Ahuja, a veteran of the Office of Personnel Management, told lawmakers that she thinks that the lack of consistent leadership in the top position at OPM has taken a toll on the ability of the agency to complete longer term IT modernization projects.

Stay Connected