Pieces of the KM puzzle

Knowledge management can be rewarding, but it is not easy. Some of the challenges:

People. Moving tacit knowledge from the minds of experienced staff members into a knowledge management system is a time-intensive, manual process. It is often complicated by people who are reluctant to share what they know in a formal way.

Technology. No matter how sophisticated, technology is only a tool. Over-reliance on technology can result in a costly and unused system.

Policies and procedures. Organizations must mandate storing operational documents in a knowledge center repository and create rules for keeping the information timely.

Disparate systems. Extra effort is necessary to create a central access point for information that may exist in many systems throughout an organization. Single sign-on technology can integrate disparate systems for end users and keep enterprise search engines from getting blocked as they try to move among systems.

About the Author

Alan Joch is a freelance writer based in New Hampshire.

Featured

  • IT Modernization
    Eisenhower Executive Office Building (Image: Wikimedia Commons)

    OMB's user guide to the MGT Act

    The Office of Management and Budget is working on a rules-of-the-road document to cover how agencies can seek and use funds under the MGT Act.

  • global network (Pushish Images/Shutterstock.com)

    As others see us -- a few surprises

    A recent dinner with civil servants from Asia delivered some interesting insights, Steve Kelman writes.

  • FCW Perspectives
    cloud (Singkham/Shutterstock.com)

    A smarter approach to cloud

    Advances in cloud technology are shifting the focus toward choosing the right tool for the job and crafting solutions that truly modernize systems.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.