A timeline to manage services

Air Force officials have taken methodical steps in considering outsourcing back-office networks and digital imaging and printing equipment.

Fall 2001: Congress tells Air Force officials to study information technology outsourcing.

Summer 2002: Air Force officials submit a report to Congress analyzing available options and providing recommendations, including lessons learned from the Navy Marine Corps Intranet program.

Fall 2003: Officials announce plans to outsource routine IT equipment and operations at U.S. bases.

Spring 2004: Air Force officials consider turning over management of digital imaging and printing equipment to managed services providers.

Summer 2004: Air Force officials will decide whether to hire vendors to manage printers, copiers and fax machines. They will also complete a self-directed outsourcing study.

Source: Air Force

Featured

  • Comment
    customer experience (garagestock/Shutterstock.com)

    Leveraging the TMF to improve customer experience

    Focusing on customer experience as part of the Technology Modernization Fund investment strategy will enable agencies to improve service and build trust in government.

  • FCW Perspectives
    zero trust network

    Why zero trust is having a moment

    Improved technologies and growing threats have agencies actively pursuing dynamic and context-driven security.

Stay Connected