Lessons learned

Irish officials learned a few lessons during the pilot test of the Interagency Messaging Service.

Here are some of them:

Agencies must be convinced of the benefit of the "build once, use often" principle.

Different agencies have different levels of automation.

Some agency officials aren't quick to adopt the idea of a central hub, making outreach a key factor.

Agencies must work incrementally to build examples that will demonstrate the benefits of the program.

The lower the technology barriers, the more likely agency officials will participate.

The goal should be to go beyond simply putting forms online to eliminate the need for forms altogether.

Featured

  • Cybersecurity
    Boy looks under voting booth at Ventura Polling Station for California primary Ventura County, California. Joseph Sohm / Shutterstock.com

    FBI breach notice rules lauded by states, but some want more

    A recent policy change by the FBI would notify states when their local election systems are hacked, but some state officials and lawmakers want the feds to inform a broader range of stakeholders in the election ecosystem.

  • paths (cybrain/Shutterstock.com)

    Does strategic planning help organizations?

    Steve Kelman notes growing support for strategic planning efforts -- and the steps agencies take to keep those plans relevant.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.