Lessons learned

Irish officials learned a few lessons during the pilot test of the Interagency Messaging Service.

Here are some of them:

Agencies must be convinced of the benefit of the "build once, use often" principle.

Different agencies have different levels of automation.

Some agency officials aren't quick to adopt the idea of a central hub, making outreach a key factor.

Agencies must work incrementally to build examples that will demonstrate the benefits of the program.

The lower the technology barriers, the more likely agency officials will participate.

The goal should be to go beyond simply putting forms online to eliminate the need for forms altogether.

Featured

  • Telecommunications
    Stock photo ID: 658810513 By asharkyu

    GSA extends EIS deadline to 2023

    Agencies are getting up to three more years on existing telecom contracts before having to shift to the $50 billion Enterprise Infrastructure Solutions vehicle.

  • Workforce
    Shutterstock image ID: 569172169 By Zenzen

    OMB looks to retrain feds to fill cyber needs

    The federal government is taking steps to fill high-demand, skills-gap positions in tech by retraining employees already working within agencies without a cyber or IT background.

  • Acquisition
    GSA Headquarters (Photo by Rena Schild/Shutterstock)

    GSA to consolidate multiple award schedules

    The General Services Administration plans to consolidate dozens of its buying schedules across product areas including IT and services to reduce duplication.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.