SUNY-Albany think tank suggests IT policy

Center for Technology in Government

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"The 411 on e-gov"

A new study about the response and recovery efforts following the Sept. 11, 2001, terrorist attacks recommended that government agencies build enterprise thinking into programs and systems, invest more in data quality and usability, and educate policy-makers about strengths and weaknesses of information technology.

Officials from the Center for Technology in Government, a technology research center affiliated with the State University of New York at Albany, yesterday unveiled the study that analyzed interviews with 29 individuals who personally assisted with recovery efforts following the World Trade Center attack. Although they were not first responders, they came from city, state and the federal governments as well as the nonprofit and the private sectors.

"We were asking them: What could you learn from an emergency so huge [and] so concentrated that it could teach you something about [building] a better functioning, more resilient government?" said Sharon Dawes, the center's director.

Additionally, the study — entitled "Information, Technology, and Coordination: Lessons from the World Trade Center Response" — recommended the need for:

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