Navy streamlines NMCI contract

Officials at the Navy and contractor EDS said they have reached an agreement to revise performance measurements on the Navy Marine Corps Intranet contract, which EDS called a critical step toward billing NMCI seats on a 100 percent basis.

Navy officials said the agreement reduces the number of NMCI service-level agreements (SLAs) from 44 to seven and the number of associated performance categories from 192 to 27. The agreements cover performance criteria such as network uptime and the time it takes EDS' help-desk staff to answer a call. They are crucial measures of performance and help identify areas for improvement.

Company officials said the change in SLAs "reflect best commercial practices" and are designed to improve overall service and efficiency. The revision "establishes more clearly defined, measurable and realistic service levels," said Mike Koehler, NMCI enterprise client executive for EDS.

Navy officials said the new SLAs and performance categories will reduce NMCI's administrative complexity by eliminating categories that have served their purpose and no longer required, provide uniform monthly computation for all the ones that remain, and better align SLAs and performance categories with NMCI's business processes. "This is a great step going forward," said Rear Adm. James Godwin, NMCI director.

EDS officials said they would provide additional information on their progress with NMCI when they release the company's third-quarter earnings report Oct. 25. In its earnings report for the first half of this year, company officials made it clear that an agreement on new SLAs was necessary to improve EDS' financial performance on NMCI. At the time of the first half report, they said the company had committed to NMCI about $775 million in assets, which could be significantly impaired if connections to NMCI fall below expectations, the system fails a Navy operational evaluation or EDS cannot satisfactorily resolve cost reimbursement and service-level issues with the Navy.

Featured

  • Defense
    Ryan D. McCarthy being sworn in as Army Secretary Oct. 10, 2019. (Photo credit: Sgt. Dana Clarke/U.S. Army)

    Army wants to spend nearly $1B on cloud, data by 2025

    Army Secretary Ryan McCarthy said lack of funding or a potential delay in the JEDI cloud bid "strikes to the heart of our concern."

  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.