HUD awards customer service contract to Premier

HUD awards customer service contract to Premier

The Housing and Urban Development Department awarded Premier Inc. of Springfield, Va., a $19 million contract to provide a contact management system and personnel for the Federal Housing Authority’s Office of Single Family Housing.

The contract has one base year and four one-year options.

HUD’s FHA resource center in Rosslyn, Va., will use an automated client management system to gather information and guide the client or customer service representative to the correct answer. There will also be a Web-enabled, searchable knowledge base of all inquiries, the company said.

The depth of information in the knowledge base and the strict contact handling protocols are designed to ensure that resource center agents have access to accurate, consistent information. Premier will use the Unicenter suite of customer relations and help desk tools from Computer Associates International Inc.

About the Author

Connect with the GCN staff on Twitter @GCNtech.

Featured

  • Cybersecurity
    malware detection (Alexander Yakimov/Shutterstock.com)

    Microsoft targets copycat influence websites

    Microsoft went to court to take down websites it believes to be part of a foreign intelligence operation targeting conservative think tanks and the U.S. Senate.

  • Cybersecurity
    secure network

    FAA explores shifting its network to FISMA high

    The Federal Aviation Administration is exploring an upgrade to the information security categorization of IT systems as part of air traffic control modernization.

  • Cybersecurity
    Shutterstock photo id 669226093 By Gorodenkoff

    The disinformation game

    The federal government is poised to bring new tools and strategies to bear in the fight against foreign-backed online disinformation campaigns, but how and when they choose to act could have ramifications on the U.S. political ecosystem.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.