2005 Fed 100: A to D

Randy Adkins
Director of Air Force Knowledge Now
Air Force

Air Force officials call him Mr. Knowledge Management for his work on expanding the service's access to logistics, security and contracting information.

Randy Adkins began Air Force Knowledge Now as a pilot project at the Air Force Materiel Command. It quickly grew into a servicewide knowledge repository.

More than 27,000 Air Force personnel at home and abroad in 12,000 communities of practice use the system to collaborate with one another.

"The success of the [Air Force Knowledge Now] effort was due to Randy's exceptional vision and his ability to provide users with a valued product," said John Gilligan, the service's chief information officer.

Anne K. Altman
Managing Director
IBM Federal

Anne Altman mastered the art of growth in 2004. As managing director of IBM Federal, she oversaw the expansion of business by more than two and a half times the average market growth. Her unit provided $2.5 billion worth of services to government customers.

But it's not just about the sales. Altman grew the company in ways that have made it a more valuable resource to government agencies and systems integrators.

Altman persuaded IBM executives to make a significant investment in her ideas, said James Obendorfer, an IBM consultant.

"She had to go forth and stake her reputation, her vision on what's the best thing to do for the government and for systems integration clients to make them more confident and aware of IBM's capabilities," he said.

Zalmai Azmi
Chief Information Officer

Zalmai Azmi took on the role of chief information officer last year with the goal of combining the FBI's system planning and development efforts.

He immediately tackled the daunting task of unifying the organization's disparate systems under a centralized information technology management structure. To help streamline the bureau's technology modernization projects, he developed an enterprise architecture and strategic plan.

Azmi was instrumental in implementing business processes for overseeing and reviewing IT, said Mark Tanner, director of the FBI's Foreign Terrorist Tracking Task Force. "It's necessary to have a process in place to control budgets and evaluation of IT resources," Tanner said.

At the same time, Azmi realized the need for a plan to boost the skills of IT employees and the structure of the bureau's IT and improve communications among technology managers and FBI agents in the field.

Col. Robert G. Baker
Commanding Officer
Marine Corps Network Operations and Security Command
Marine Corps

As the first commander of the new Marine Corps Network Operations and Security Command, Col. Robert Baker mastered many bureaucratic and mission-oriented activities. He defined tasks for the new command, organized departments and executed processes.

Missions handled by the command under Baker's leadership included the transition of 22 sites and more than 600 Marine applications to the Navy Marine Corps Intranet. Baker also pushed deployment of e-mail security appliances to deployed Marine units to fight spam and phishing attacks.

Carol Bales
Deputy Associate Chief Information Officer for Cybersecurity
Energy Department

What was good for the Energy Department turned out to be very good for the broader federal community.

Carol Bales led a 10-month project that brought together officials from federal agencies, Oracle and the nonprofit Center for Internet Security to develop security configurations for Oracle database software, which DOE and other government agencies widely use for critical functions. Under a DOE contract, Oracle is shipping software already configured to the new settings.

"With her leadership, [Bales] took on a responsibility on behalf of other agencies to assist them in their compliance" with the Federal Information Security Management Act, said Karen Evans, administrator of e-government and information technology at the Office of Management and Budget.

Joan Barr
Management and Program Analyst
Internal Revenue Service

The Internal Revenue Service's modernization effort has faced rough times, but one bright spot in 2004 was the Modernized e-File System for corporate and tax-exempt returns.

Joan Barr was a driving force in enlisting the cooperation of tax software and preparation companies, which led to the adoption of industry standards for Extensible Markup Language schemas and transmission protocols for electronic tax returns.

According to an IRS report, the program's success enabled agency officials to devote more resources to customer service and other areas.

"We had no XML experts. Joan became one," said Terry Lutes, associate chief information officer for information technology services at the IRS.

Glenn Beach
Director of Technology
Cybernet Systems

Glenn Beach and his co-workers created a real-time system to be used for inspecting small-arms ammunition in Iraq. The system automates what had been manual processes for sifting through found ammunition to find usable bullets and other unspent ordnance.

In much the same way that fingerprint systems look for matches, Cybernet Systems' equipment uses images of ammunition's color, shape and printed characters to match found ordnance.

The system has enabled Defense Department officials to improve ammunition supply operations in Iraq. (See "Beach: Ammunition redux")

Charles Jacobus, Cybernet's president, said Beach deserves recognition "not because [the system] is really cool, which it is," but because Beach and his colleagues "worked like hell" to build the system and get it to the Middle East.

"You see it in their timecards," Jacobus said.

Meredith Benson
Program Examiner
Office of Management and Budget

Meredith Benson could serve as a case study for the value of business case studies. She dramatically improved the management of information technology investments at the Federal Aviation Administration by helping officials set realistic cost, schedule and performance goals — and helping them understand how to meet those goals.

"She could have relied on her colleagues in the information policy and procurement policy areas to do this analysis," said Jeanette Thornton, a policy analyst at the Office of Management and Budget. "Her understanding allowed her to join this knowledge with her understanding of the programs and the real problems being encountered by the agency's program managers."

Jerry L. Berson
Deputy Associate Commissioner
Social Security Administration

Thanks in large part to Jerry Berson, an automation project that was expected to take seven years is now likely to be completed in 22 months.

Berson has led efforts to create an Accelerated Electronic Disability system at the Social Security Administration, which will enable employees to process disability claims electronically. Berson worked with other federal agencies and state governments to devise a strategy for delivering key components of the system in less than two years. The projected savings are more than $1.3 billion in the next seven years.

"There are only a handful of [information technology] projects that approach the order of magnitude, complexity and impact of the [Accelerated Electronic Disability] project," said Peter Herrera, associate commissioner for disability and supplemental security income systems at SSA. Berson "has brought out the best in hundreds of hard-working people."

Lt. Col. Joseph Besselman
Program Director of the Global Combat Support System-Air Force
Air Force

The Global Combat Support System-Air Force is an enterprisewide information technology infrastructure that integrates hundreds of personnel, logistics, medical and finance applications into a common Web-based architecture.

Lt. Col. Joseph Besselman has managed to guide this complex program through several key milestones, improving its performance and reducing costs.

As a result, personnel in Air Force wing units operate more effectively overseas because of their easy access to information.

Besselman "is a true enterprise thinker who is able to deliver innovative and revolutionary capabilities through commitment, leadership and technical expertise," said Scott Edwards, director of Air Force operational support solutions at Lockheed Martin.

Hari Bezwada
Information Management and Telecommunications Product Manager
Defense Department

With Hari Bezwada's ingenuity and leadership, new voice, video and data systems may get installed at the Pentagon ahead of schedule and under budget.

Bezwada used innovative contracting techniques that gave vendors greater responsibility and accountability for delivering a technologically advanced communications infrastructure.

"He is truly a leader in demonstrating how difficult, huge and complex information technology projects can be a great success," said Dan Griffin, vice president of Pentagon programs at General Dynamics.

Sam Bodman
Deputy Secretary
Treasury Department

Sam Bodman, a deputy secretary at the Treasury Department, earned kudos for his larger role as chairman of the E-Government Subcommittee of the President's Management Council.

Bodman's leadership in the areas of information technology policy and operations, including his contributions to the Office of Management and Budget's lines-of-business initiatives, helped ensure that the government used taxpayer money wisely in the area of e-government.

Bodman "gave valuable insight into the broader impact of lines of business on the marketplace, federal policy and agency operations that was critical to the success of the program," said Karen Evans, OMB's administrator of e-government and IT.

Kenneth Buetow
Director, Center for Bioinformatics
National Cancer Institute

Individual researchers engaged in the battle against cancer have a much broader arsenal at their disposal, thanks to Kenneth Buetow.

Buetow coordinated the activities of numerous information technology contractors and cancer researchers to develop the cancer Biomedical Informatics Grid, or caBIG. The grid connects teams of cancer and biomedical researchers so they can share tools and data.

Buetow's leadership directly supports the institute's mission of eliminating suffering and death from cancer by the year 2015, said Russ Rieling, assistant vice president and division manager for innovative informatics technologies at Science Applications International Corp. (See "Buetow: A force in the battle against cancer")

Brian Burns
Chief Information Officer
Bureau of Indian Affairs

Brian Burns faced many tough challenges when he became chief information officer at the Bureau of Indian Affairs. But he made it his mission to give American Indian tribes access to better technology. He created an enterprise architecture plan, established a project management office, and developed 40 information technology and security policies at the bureau.

"Brian constantly challenges those around him to seek in-depth and effective approaches to solving problems," said James St. Clair, a senior manager with Grant Thornton's global public-sector practice. Burns is not one to answer challenges by saying this is the way things have always been done, St. Clair added.

Col. Joseph "Tom" Catudal
Chief Telecommunications Adviser
Coalition Provisional Authority

Installing a network communications system is tough. Installing it in the middle of a war zone while dealing with poor infrastructure, looting and gunfire is almost impossible.

But Army Col. Joseph "Tom" Catudal, who volunteered to go to Baghdad, Iraq, overcame all those obstacles to create a network for the Coalition Provisional Authority's headquarters.

Catudal was the right man in the right place, said Vernon Bettencourt, the Army's deputy chief information officer.

"The situation in Iraq demanded someone who understood our business and could make things happen," Bettencourt said. "Col. Catudal knew how to get to the right people — be they Army, other services or other government organizations — and make things happen. I'm not sure where we would have been without his leadership on the ground."

Daniel J. Chenok
Vice President and Director of Policy and Management Strategies
SRA International

Some federal officials who enter the job market are pursued primarily for their Rolodexes, but Daniel Chenok's chief asset was his mind.

Chenok, who left the Office of Management and Budget for SRA International in late 2004, brought the company an in-depth understanding of policy issues of prime importance to SRA's customers.

Among other accomplishments in 2004, Chenok developed a framework to help SRA and its customers work through the privacy ramifications of technology programs.

It is his understanding of agencies' needs that makes Chenok effective, said SRA's chief executive officer, Renato DiPentima.

"Dan is able to know what's in that government person's mind, to know what challenges they're facing and what can be done about it," DiPentima said. "When we look for a person to bring into the company from government, it's because they have in their head knowledge that would be of great value to our customers."

Col. David W. Coker
Project Manager of Logistics Information Systems

Whatever soldiers need — water, fuel and ammunition — get to them faster today because of the Army's logistics systems.

Col. David Coker oversees seven of those systems from Fort Lee, Va., but he often travels to Iraq to meet with commanders and soldiers to ensure that they are receiving the materiel they need as quickly as possible.

He has made many improvements to the logistics systems, including equipping the Army's Movement Tracking System with radio frequency identification technology so that soldiers have an accurate picture of the materiel in their vehicles.

"Col. Coker's commitment to his job stems from his belief that the Defense Department builds information technology systems for our soldiers, not for the sake of modernization," said Thomas Edwards, deputy to the commander of the Army's Combined Arms Support Command.

John M. Dalrymple
Deputy Commissioner for Operations Support
Internal Revenue Service

John Dalrymple is credited with improving business management at the Internal Revenue Service by scaling back the agency's modernization effort and focusing instead on an enterprise approach to project management.

"John has set in place a structure and committees and people" who have helped produce a pivotal year for the tax agency, said Mark Matthews, deputy commissioner for services and enforcement at the IRS.

Neither "this agency nor the United States government could work without people like John," Matthews added.

Dr. Ruth E. Dayhoff
National Project Manager, VISTA Imaging
Department of Veterans Affairs

Ruth Dayhoff spearheaded development of the Department of Veterans Affairs' medical imaging system, which is used in the VA's 158 medical centers. It forms the core of a multimedia patient information system that VA clinicians can readily access.

Thanks to Dayhoff, the VA system cost less to develop and deploy than commercial systems while providing similar functionality. During development, she had to contend with software rewrites and changing VA security policies and directives.

Mike Louden, senior vice president of CACI International, said that because of Dayhoff's leadership, the VA stands out as a global leader in medical imaging systems.

Jim Dempsey
Executive Director
Center for Democracy and Technology

Jim Dempsey was an influential member of a Markle Foundation task force that analyzed the privacy and civil liberties ramifications of government information-sharing programs instituted after the Sept. 11, 2001, terrorist attacks.

The study by the technology-oriented foundation influenced intelligence reform efforts in 2004 in a way that few privately convened task forces have done. (See "Dempsey and Louie: On a tightrope")

Scott F. Denniston
Director, Office of Small and Disadvantaged Business Utilization
Department of Veterans Affairs

Scott Denniston has taken a personal interest in supporting veteran-owned businesses, and his bosses in Washington, D.C., have noticed.

His office developed a database of more than 10,000 veteran-owned businesses to help agencies identify such contractors for business opportunities.

Denniston, himself a Vietnam-era Army veteran, has been a passionate advocate for businesses owned by service-disabled veterans. His efforts contributed to President Bush's decision to issue an executive order creating special contracting categories for such businesses.

"The guy travels on weekends, spends nights and evenings" working on this issue, said John Moliere, president of Standard Communications and a fellow veteran.

Shivani Desai
Government-to-Business Portfolio Manager and Policy Analyst
Office of Management and Budget

Shivani Desai had a busy year in 2004, and you can't pin her to just one thing.

Among her accomplishments, she coordinated a task force focused on relieving small businesses' paperwork load. In a similar vein, she reined in the requirements for the e-Rulemaking initiative, incorporating agency suggestions and tying the system to the Office of Management and Budget's international regulations and paperwork system. Meanwhile, as a portfolio manager, she continues to oversee six of the 24 e-government initiatives.

"Shivani's insight, collaborative management approach and attention to detail are helping the federal government deliver improved services and significant results to America's business community," said Tim Young, OMB's associate administrator for e-government and information technology.

"She has worked with great dedication and intensity to remove unnecessary barriers that impede America's companies, especially small businesses, from thriving," Young said.

Rhonda Diaz
Project Manager, Enterprise Human Resources Integration
Office of Personnel Management

Rhonda Diaz sits at the hub of an effort that will touch every agency: the Enterprise Human Resources Integration.

In the past year, Diaz analyzed requirements for the system and examined the needs of federal workers and managers before coming up with a plan that serves the interests of everyone involved. Diaz then developed a fee-for-service model that will take advantage of the Office of Personnel Management's collective buying power.

The project is still under way, but because of Diaz, a lot of progress has been made. (See story at www.fcw.com/download.)

"Rhonda has a really good vision of how to meet the needs of all the stakeholders," said Jim Fraley, vice president of Integic. "She's got a real good understanding of the federal government and the needs of human capital management."


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