2005 Fed 100: E to L

Joe Farley
Vice President for Federal Sales

Sometimes federal managers need an industry partner and sometimes they need a go-to guy.

Joe Farley has risen above the rest in acting as a partner with the agencies he serves, said James Reardon, chief information officer at the Military Health System.

"Joe, as the senior representative for [Hewlett-Packard] supporting the military's electronic health record [system], was extremely responsive to all of our requests," Reardon said. "This was important to us because it is our electronic health records, and the system needs to be operational around the clock."

Farley, who has since been promoted to a less hands-on role, would always send HP's best employees to the military's main processing center in Montgomery, Ala., when needed, Reardon said. "We viewed him as a full partner in our program," he said, adding that "it is critical to the success of any large program that it be based on trust and on understanding."

Col. Timothy Fong
Director of the Chief Technology Office

Few people postpone their retirement — twice. But that is the kind of dedication Col. Timothy Fong brings to his job.

Fong oversaw the deployment last May of a backup site that ensures that the Army Knowledge Online (AKO) portal continues to operate through software glitches, computer viruses or national disasters.

The Web portal now consists of four systems — two unclassified and two classified — so users can securely discuss enemy tactics in combat or send e-mail messages to loved ones. Almost 1.8 million Army personnel, veterans, contractors and their families know they can depend on AKO for their work and personal needs. (See "Fong: He doesn't know quit")

"He brought stability to the program in a time of a lot of growth and a sometimes chaotic environment," said Tom Ferrando, president and chief operating officer of CherryRoad Technologies.

Mary B. Freeman
Director of Business Development
Verizon Federal

Mary Freeman's day job is director of business development at Verizon Federal. However, she also serves as a volunteer helping develop annual market forecasts for the Government Electronics and Information Technology Association.

In that role, Freeman has shared her ability to grasp and interpret details, said Cheval Force, operations manager at IBM Public Sector Sales. Force said that when she wants to verify a possible market trend, Freeman "is the first person I'll call."

Paul Garver
Vice President, Public Sector
Quest Software

Completing complex technology migrations worldwide for the Army with minimal disruptions for troops is an example of Paul Garver's focus on the government user.

The work his team did for U.S. Forces Korea has become a model for migration best practices for other Army units.

He also found time to be an active member of organizations in the federal community, including the Industry Advisory Council, Government Information Technology Executive Council, IT Association of America, Government Electronics and IT Association, IPIC, and AFCEA International.

Yet he's done it in a quiet way. "He's a smart guy [but] he doesn't bulldoze his way through things," said Mark Hagerty, immediate past president of the GITEC. "He works hard at building relationships."

Lt. Col. Thomas Gaylord
Deputy Director
Information Technology Commodity Council
Air Force

Lt. Col. Thomas Gaylord had to play the role of a diplomat last year.

As Information Technology Commodity Council members developed a strategy to consolidate purchases throughout the Air Force, Gaylord was responsible for addressing the questions and concerns of vendors, many of whom were anxious about future business.

Gaylord needed to hear their concerns, but he also needed to deliver the bad news as the strategy continued to expand and some vendors were not included. It was a difficult but important task. Air Force officials say the service has already saved millions of dollars since 2003 by consolidating PC purchases.

"He's always willing to listen to industry officials and their ideas," said Max Peterson, vice president of sales for CDW Government. "He works hard to try to understand their concerns. He is always available."

Lawrence Gross
E-Government Executive
Energy Department

Few agencies have an easy time with financial management, so creating a related line of business that cuts across multiple agencies was bound to be a challenge.

The project would needed a strong advocate, and Lawrence Gross accepted the challenge. He ensured that federal stakeholders and contractors developed a common business plan for the future direction of financial management systems.

Karen Evans, administrator of e-government and information technology at the Office of Management and Budget, said Gross was instrumental in creating a collaborative and solution-oriented environment for the interagency task force.

Priscilla E. Guthrie
Deputy Chief Information Officer
Defense Department

Priscilla Guthrie helped advance two important portions of the Defense Department's network-centric vision in 2004: the Global Information Grid-Bandwidth Expansion program and the Net-Centric Enterprise Services project.

Guthrie also led an effort to resolve problems with DOD's public-key infrastructure, facilitating the deployment of 4.5 million Common Access Cards departmentwide.

Guthrie is a champion of the net-centric data strategy, which will be at the core of future data-centric operations.

Margaret Myers, principal deputy CIO at DOD, said Guthrie's work has "laid the foundation for improved information sharing across DOD, throughout the federal government and with our coalition partners."

J. Greg Hanson
Chief Information Officer

Senate employees and staffers must wonder how they ever got by without a chief information officer. This organization includes 100 senators and their staffs, 38 committees, 435 state offices, and 12,000 workstations on 445 disparate networks.

Since taking the job, Greg Hanson has done a lot of work to bring the Senate's technology infrastructure up-to-date. He installed enterprise antivirus software and intrusion-detection systems. He also built an alternate computing facility to ensure continuity of operations in the case of an emergency at the Capitol.

Hanson is nonpartisan, said Ron Frazier, chief operating officer at InfoPro. Hanson must also accommodate different preferences, such as those who want Apple or Microsoft Windows systems, Frazier said.

Morris J. Head
Chief, Systems Integration Branch
Internal Revenue Service

Morris Head is not the type of man to buckle when things get tough.

As chief of the Systems Integration Branch at the Internal Revenue Service, Head managed a technical staff responsible for developing and testing an interface between IRS procurement systems and the Integrated Financial System, which tracks the agency's financial transactions. That was in addition to his day job.

After performing his regular duties providing information technology support for procurement personnel, Head would work late into the night to make sure the project stayed on track, said Keith Holman, executive assistant in the IRS' Office of Electronic Procurement.

"He's one of those people who, when others lose their heads, he doesn't get ruffled," Holman said.

Karen Hogan
Deputy Chief Information Officer
Commerce Department

When lawmakers wrote the E-Government Act of 2002, they stipulated the creation of the Interagency Committee on Government Information. They wanted a central group to collect and disseminate the best ideas for managing federal information on the Internet.

Most of the responsibility to make that happen fell to Karen Hogan. As the commitee's co-chairwoman, she spent many hours helping members learn from individuals about establishing standards for the presentation, storage, access and dissemination of federal information on the Internet.

Hogan "played a critical role in ensuring that the key E-Government Act of 2002 deliverable was on time and that it reflected the concerns and insights of multiple agencies," said Karen Evans, administrator of e-government and information technology at the Office of Management and Budget.

Charles Jennings
Chairman and Chief Executive Officer
Swan Island Networks

When it comes to emergency management, Charles Jennings has a different way of thinking, and it seems to be catching on.

Jennings founded the Regional Alliances for Infrastructure and Network Security (RAINS), a nonprofit partnership of 50 technology companies, research universities, government entities and first responders, each dedicated to accelerating the development and deployment of innovative homeland security solutions.

"The technology for RAINS became refined in 2004 so that is available to any size jurisdiction," said Rob Drake, mayor of Beaverton, Ore.

Jennings also spearheaded Connect and Protect, enabling government agencies, schools and private-sector entitites to share sensitive information before, during and after emergencies.

"He understands emergency management at the street level," Drake said. "There is no downside to what Charles does."

Maureen Jewell
Director, Montana Procurement Technical Assistance Center
Big Sky Economic Development Authority

Maureen Jewell, who works in Billings, Mont., has been instrumental in helping firms outside Washington, D.C., get a foothold in the federal market.

She has worked with Montana businesses for a decade, but in 2004, she expanded nationwide when she was named president of the Association of Procurement Technical Assistance Centers (PTACs). In that role, she helped spread the word about the new set-aside program for service-disabled veterans and organized a memorandum of understanding between the PTACs and the Department of Veterans Affairs. She also implemented a program for companies focused on radio frequency identification technology. (See "Jewell: Taming the fed frontier under a big sky")

Clay Johnson
Deputy Director for Management
Office of Management and Budget

Keeping the President's Management Agenda at center stage requires the type of high-level backing that Clay Johnson, the Office of Management and Budget's deputy director for management, makes sure to provide. He may not get down into the bits and bytes of technology issues, but he understands their importance and ensures that they get the attention they deserve.

While juggling myriad priorities, Johnson is able to devise strategies that encourage agency officials to focus on results that improve operations, federal employees' lives and the lives of the people they serve.

"The President's Management Agenda is delivering results through Clay's leadership," OMB Director Joshua Bolten said.

Col. William Kelley
Program Director, Army Data-Mining Division
Office of the Inspector General
Defense Department

Waste, fraud and abuse have been an intractable problem with government purchase card programs since their inception. One viable solution to those problems, data mining, has been around just as long, but people were slow to realize it.

Col. William Kelley took charge of the problem, and now, his efforts are benefiting the Defense Department. During the past two years, Kelley's data-mining program has flagged 1,357 cardholders — and 13,052 transactions — for misusing the military's purchase cards.

"He is one of the few individuals who sees the big picture and tries to advance everyone's knowledge, interest and skills in the area of data mining," said Gary Newgaard, president of Paragon Systems.

Afzal Khan
Chief Executive Officer
Crown Consulting

Afzal Khan has contributed significantly to improving air traffic control operations. He applied systems development methods to help build the Federal Aviation Administration's Military Operations Network, which Crown Consulting now manages.

Khan established technical and management frameworks for the FAA's Joint Planning and Development Office, whose officials are planning the Next Generation Air Transportation System. Relying on quantitative analysis rather than previously used anecdotal evidence, he has helped the agency save a substantial amount of money.

Charles Keegan, the office's director, said Khan introduced industry best practices and a governance model to keep everyone up-to-date during the system's development. "Everybody has the same song sheet from the start," he said.

James A. Kissko
Associate Commissioner
Office of Electronic Services
Social Security Administration

James Kissko has taken a leading role in promoting e-government within the Social Security Administration. Beyond directing the development and implementation of SSA's e-government strategy, he provided one of the linchpins of that strategy: the concept of a signature proxy.

By eliminating the need for manual signatures in many cases, proxies allow SSA officials to use fully electronic procedures and reduces the need for storing paper forms.

"Because of his efforts, the public will be served in a more efficient, cost-effective and timely manner," said Linda McMahon, deputy commissioner for operations at SSA.

Dr. Robert M. Kolodner
Acting Deputy Chief Information Officer for Health and Chief Health Informatics Officer
Veterans Health Administration

Dr. Robert Kolodner approaches health care information technology first as a clinician then as a technology leader who believes in the power of IT to help doctors and patients.

Kolodner worked with the Centers for Medicare and Medicaid Services last year to field an electronic health record system for private physicians. The system is based on the Department of Veterans Affairs' Veterans Health Information Systems and Technology Architecture.

Kolodner also supported development of the VA's My HealtheVet Web portal, designed to let veterans use the Web to access personalized health care information.

Harold Gracey, former VA chief information officer and now a consultant with Topside Consulting Group, said Kolodner is a health care practitioner first who has "succeeded in creating health IT models [that] people will be using years from now."

Karl O. Krumbholz
Deputy Assistant Commissioner and Project Manager
General Services Administration

People often talk about paper pushers in disparaging terms. But when it comes to a procurement like the Networx telecommunications contracts, a lot of paper must be pushed before it can become a reality, and Karl Krumbholz did a lot of the heavy lifting in 2004.

Networx is shaping up to be the largest telecom procurement in the history of government. Krumbholz led the effort to develop the draft requests for proposals issued in late 2004.

He faced tremendous pressure but got the documents released on time, said John Johnson, assistant commissioner of the General Services Administration's Federal Technology Service. "Karl's a superb program manager," Johnson said. "He's extremely committed to mission accomplishment."

Michael Kurtz
Assistant Archivist for Records Services
National Archives and Records Administration

Michael Kurtz was chairman of a joint electronic records management policy working group that delivered recommendations last fall for improving how federal agencies manage e-records.

As the group's leader, Kurtz "was able to successfully bring together a group of professionals — legal counselors, Web content managers, information technology folks and program managers — from various disciplines of the government that all have a stake that the government's information be trustworthy, up-to-date and shareable," said Lewis Bellardo, deputy archivist at the National Archives and Records Administration.

The recommendations of Kurtz's group provided the foundation for the work of the Interagency Committee on Government Information.

Chris Louden
Chief Technology Officer
Enspier Technologies

The challenge of e-authentication is part policy, part technology. Chris Louden, who leads the Architecture Working Group for the governmentwide e-Authentication initiative, is the technical expert guiding the effort to verify people's identities online.

In 2004, the group released Version 1 of a federated architecture for e-authentication, and it has been so successful that several states and some industry groups have adopted it.

Louden has "moved it from a government-proprietary architecture to an architecture that is much more open and tied in with where the private sector is moving," said Tony Trenkle, deputy associate commissioner for electronic services at the Social Security Administration.

Gilman Louie
President and Chief Executive Officer

Gilman Louie was the technical lead for a Markle Foundation task force that analyzed the privacy ramifications of information sharing. That analysis formed the basis of an executive order issued last year.

As co-chairman of a task force working group, Louie made practical recommendations on how government officials could use private data to improve homeland security and still protect civil liberties. (See "Dempsey and Louie: On a tightrope")

The foundation subsequently produced two reports that became "the underpinnings of the 9-11 Commission findings on how to resolve information sharing from a procedural and technical standpoint," said Karen Evans, the Office of Management and Budget's administrator for e-government and information technology.

Craig Luigart
Associate Deputy Assistant Secretary for Policies, Plans and Programs
Department of Veterans Affairs

Section 508 of the Rehabilitation Act, which requires federal systems to be accessible to people with disabilities, was once all the rage. But after an initial flurry of excitement several years ago, the law often seems almost forgotten. Craig Luigart, though, will not let that happen.

As chairman of the federal Section 508 Steering Committee, he led an awareness campaign to let people know that, beginning in April, information technology items purchased with a credit card and valued at less than $2,500 will no longer be exempt from the Section 508 provision.

"Craig can talk the talk with business development types," said Terry Weaver, director of the Center for Information Technology Accommodations at the General Services Administration. "He likes to call himself a cheerleader, which I don't like as a terminology. We call him a conductor."


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