GAO: SSA is rushing disability claims system rollout

The Social Security Administration has been implementing a nationwide electronic disability claims system, but it still needs to fully test the system before deploying it, the Government Accountability Office said in a new report released last week.

The GAO report states that SSA is proceeding with its initiative and plans to complete it this month. But so far, the agency has failed to address a number of operational issues. The system still needs considerable work before it can automatically process all initial disability claims, according to the report.

According to a number of state officials, “processing claims electronically generally took longer and consumed more resources than the previous method,” the report states.

“Thorough testing and risk mitigation strategies could have helped limit problems with the system’s operation and other circumstances that could impede the project’s success,” the report also states.

SSA officials disagreed with GAO’s recommendations for resolving problems with the system, but they said the agency would “implement plans for ensuring the continuity of disability claims processing.”

Sen. Chuck Grassley (R-Iowa), chairman of the Senate Finance Committee, said SSA took a bold step by not doing end-to-end testing of the new system, but it may work.

However, he added, “unless SSA remains diligent, it runs the risk of a costly and time-consuming process of fixing problems that could have been avoided in the first place had it conducted end-to-end testing.”


  • Contracting
    8 prototypes of the border walls as tweeted by CBP San Diego

    DHS contractors face protests – on the streets

    Tech companies are facing protests internally from workers and externally from activists about doing for government amid controversial policies like "zero tolerance" for illegal immigration.

  • Workforce
    By Mark Van Scyoc Royalty-free stock photo ID: 285175268

    At OPM, Weichert pushes direct hire, pay agent changes

    Margaret Weichert, now acting director of the Office of Personnel Management, is clearing agencies to make direct hires in IT, cyber and other tech fields and is changing pay for specialized occupations.

  • Cloud
    Shutterstock ID ID: 222190471 By wk1003mike

    IBM protests JEDI cloud deal

    As the deadline to submit bids on the Pentagon's $10 billion, 10-year warfighter cloud deal draws near, IBM announced a legal protest.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.