Survey to gauge e-gov services

The General Services Administration wants a better picture of what the government uses to offer services to people, which methods users prefer and how agencies can improve.

The survey the agency plans to launch with DPRA of Rosslyn, Va., will gather the information to answer GSA’s questions.

“This survey will allow us to see which agencies are doing the best job meeting citizens’ needs for information and services,” said Martha Dorris, deputy associate administrator for GSA’s Office of Citizen Services, which hosts FirstGov.gov.

The survey will incorporate the results of a 2004 assessment, enabling agencies to gauge the impact of changes made in the past two years.

This assessment is part of a mandate by USA Services, a Presidential E-Government Initiative, to provide governmentwide leadership by simplifying access to federal information and services. USA Services initiated the survey.

The survey is scheduled be finished by the end of September, and will be distributed to more than 300 government entities.

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