Web page lets soldiers comment on accessing services, benefits

Task Force on Returning Global War on Terror Heroes

The Department of Veterans Affairs has created a Web page through which service members may comment directly about their experience in accessing federal services.

VA Secretary Jim Nicholson leads the new interagency Task Force on Returning Global War on Terror Heroes, which will examine the processes for combat veterans to gain services and benefits from the VA and other agencies. The task force was created in response to the revelation of unsanitary living conditions and bureaucratic hurdles to gaining health care and benefits at Walter Reed Army Medical Center in Washington, D.C.

The task force will study the service members’ comments during the 45 days it has to evaluate services and recommend fixes for the gaps in service accessibility, timeliness and delivery.

“As the task force moves forward in studying how we can enhance services and cut red tape, we believe it’s important to provide veterans, their family members and others with the opportunity to share their ideas and experiences,” Nicholson said.

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