Got a complaint? File it online

The Office of Special Counsel, a small, independent investigative agency, wants to make filing complaints as easy as filing taxes online.

“The user should have a similar experience to using a product such as TurboTax, which walks the user through a series of screens until all the desired information is captured,” according to OSC’s Federal Business Opportunities notice published June 27.

OSC investigates claims of prohibited personnel practices and other violations of the federal merit system. The agency has received a lot of attention lately because of a leak to the media of a report finding General Services Administration Administrator Lurita Doan had violated the Hatch Act.

Federal employees who want to file a claim alleging one or more of the 12 prohibited personnel practices can go online to fill out the form, the notice states.

OSC receives an average of 800 complaints a year through the current filing system that dates to December 2003, the office said.

It has not been getting complaints about the current system, an OSC spokesman said.

OSC wants to make the process easier and more customer-friendly by improving how plaintiffs can interact with the online filing process. It wants an interface that would guide them through the process, offering helpful hints and assistance along the way, the notice states.

This is the first of four phases for improvement. OSC anticipates awarding a firm fixed-price contract with a ceiling of $40,000. This acquisition is set aside for small businesses.

Featured

  • FCW PERSPECTIVES
    sensor network (agsandrew/Shutterstock.com)

    Are agencies really ready for EIS?

    The telecom contract has the potential to reinvent IT infrastructure, but finding the bandwidth to take full advantage could prove difficult.

  • People
    Dave Powner, GAO

    Dave Powner audits the state of federal IT

    The GAO director of information technology issues is leaving government after 16 years. On his way out the door, Dave Powner details how far govtech has come in the past two decades and flags the most critical issues he sees facing federal IT leaders.

  • FCW Illustration.  Original Images: Shutterstock, Airbnb

    Should federal contracting be more like Airbnb?

    Steve Kelman believes a lighter touch and a bit more trust could transform today's compliance culture.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.