Letter: Measure GSA schedules' success by customer satisfaction

Regarding “Editorial: Fixing the schedules,” the measure of success with the General Services Administration’s schedules program should not be the dollar volume of sales. Instead, it should be measured by customer satisfaction with the products and services provided by industry under the program. From a taxpayer's vantage point, I want to know more that my money is being spent wisely -- and I do not trust government officials to answer that question honestly. Of the $36 billion spent, what is the dollar volume representing satisfied clients?


Anonymous


What do you think? Paste a comment in the box below (registration required), or send your comment to [email protected] (subject line: Blog comment) and we'll post it.

Featured

  • Defense
    concept image of radio communication (DARPA)

    What to look for in DOD's coming spectrum strategy

    Interoperability, integration and JADC2 are likely to figure into an updated electromagnetic spectrum strategy expected soon from the Department of Defense.

  • FCW Perspectives
    data funnel (anttoniart/Shutterstock.com)

    Real-world data management

    The pandemic has put new demands on data teams, but old obstacles are still hindering agency efforts.

Stay Connected