Letter: Measure GSA schedules' success by customer satisfaction

Regarding “Editorial: Fixing the schedules,” the measure of success with the General Services Administration’s schedules program should not be the dollar volume of sales. Instead, it should be measured by customer satisfaction with the products and services provided by industry under the program. From a taxpayer's vantage point, I want to know more that my money is being spent wisely -- and I do not trust government officials to answer that question honestly. Of the $36 billion spent, what is the dollar volume representing satisfied clients?


Anonymous


What do you think? Paste a comment in the box below (registration required), or send your comment to letters@fcw.com (subject line: Blog comment) and we'll post it.

Featured

  • Cybersecurity

    DHS floats 'collective defense' model for cybersecurity

    Homeland Security Secretary Kirstjen Nielsen wants her department to have a more direct role in defending the private sector and critical infrastructure entities from cyberthreats.

  • Defense
    Defense Secretary James Mattis testifies at an April 12 hearing of the House Armed Services Committee.

    Mattis: Cloud deal not tailored for Amazon

    On Capitol Hill, Defense Secretary Jim Mattis sought to quell "rumors" that the Pentagon's planned single-award cloud acquisition was designed with Amazon Web Services in mind.

  • Census
    shutterstock image

    2020 Census to include citizenship question

    The Department of Commerce is breaking with recent practice and restoring a question about respondent citizenship last used in 1950, despite being urged not to by former Census directors and outside experts.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.