Letter: Measure GSA schedules' success by customer satisfaction

Regarding “Editorial: Fixing the schedules,” the measure of success with the General Services Administration’s schedules program should not be the dollar volume of sales. Instead, it should be measured by customer satisfaction with the products and services provided by industry under the program. From a taxpayer's vantage point, I want to know more that my money is being spent wisely -- and I do not trust government officials to answer that question honestly. Of the $36 billion spent, what is the dollar volume representing satisfied clients?


Anonymous


What do you think? Paste a comment in the box below (registration required), or send your comment to letters@fcw.com (subject line: Blog comment) and we'll post it.

Featured

  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

  • Comment
    Pilot Class. The author and Barbie Flowers are first row third and second from right, respectively.

    How VA is disrupting tech delivery

    A former Digital Service specialist at the Department of Veterans Affairs explains efforts to transition government from a legacy "project" approach to a more user-centered "product" method.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.