Letter: Measure GSA schedules' success by customer satisfaction
Regarding “Editorial: Fixing the schedules,” the measure of success with the General Services Administration’s schedules program should not be the dollar volume of sales. Instead, it should be measured by customer satisfaction with the products and services provided by industry under the program. From a taxpayer's vantage point, I want to know more that my money is being spent wisely -- and I do not trust government officials to answer that question honestly. Of the $36 billion spent, what is the dollar volume representing satisfied clients?
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