Letter: What are the benefits of software as a service?

In response to the story, Agencies not yet sold on software as a service, one commenter writes: I'm a manager in the Procurement office of my Agency. I don't understand the difference in buying software to support 1000 people and calling it a service, and my going to the store and buying one copy of MS Office 2007 from Best Buy or Staples. I know this is a simplified example, but from my perspective, either way, the [software] in and of its self is still a commodity. Like [hardware]. What real advantage and savings does the Governement obtain from buying S/W as a service? My agency has several contracts with AT&T Federal Systems. Approximately two years ago they stopped selling network routing H/W  with the incidental maintenance and installation support that would normally be part of the purchase.


The only way you can get this equipment from them now is to buy a "service."  Which also includes a plethora of services, which may or may not be needed, that AT&T promotes as being absolutely essential to support the H/W on today's complex IT networks and enterprises. I don't buy it. From my observation, the only thing my agency has really gained are higher purchase costs. Any help you can provide in my understanding the benefits of this shift to services is greatly
appreciated.

Anonymous


What do you think? Paste a comment in the box below (registration required), or send your comment to [email protected] (subject line: Blog comment) and we'll post it.

Featured

  • Social Media
    Editorial credit: pcruciatti / Shutterstock.com

    They took all the tweets and put 'em in a tweet museum

    Twitter cancelled @realdonaldtrump, but the National Archives will bring presidential tweets back via the Trump library website.

  • Workforce
    Avril Haines testifies SSCI Jan. 19, 2021

    Haines looks to restore IC workforce morale

    If confirmed, Avril Haines says that one of her top priorities as the Director of National Intelligence will be "institutional" issues, like renewing public trust in the intelligence community and improving workforce morale.

Stay Connected