Top 5 e-gov sites revealed

The Brookings Institution has ranked the top federal Web sites, with USA.gov coming out on top.
Brookings ranked 61 government sites based on their effectiveness at using interactive features to engage the public and provide services.

The top five:


  • USA.gov, General Services Administration.

  • USDA.gov,  Agriculture Department.

  • GSA.gov, GSA.

  • Usps.com, U.S. Postal Service.

  • IRS.gov, Internal Revenue Service.


The bottom slot on the list included the Web sites of various federal courts, the Office of Management and Budget and the Federal Election Commission.

The e-government initiative has been one of the most successful elements of the President’s Management Agenda according to some analysts, although agencies have also developed sites on their own outside of the program.

But it hasn’t had as much success as it might yet, said Larry Allen, president of the Coalition on Government Procurement.

“E-government expansion has been somewhat limited due to security concerns and the war on terror,” he said. “There are new tools, but there has not been the cross-government integration that I think many would have hoped for.”

Brookings researchers used a formula to assign points from 1 to 100 based on sites’ content, accessibility, privacy policies and the number of transactions that can be performed online.

USA.gov received 92 points, the same score it achieved in the 2007 survey when it claimed the top slot.

The sites were evaluated for features that included online publications, online databases, audio and video clips, foreign language material or translations, advertisements, premium fees, user payments or fees, disability access, and privacy and security policies.

Brookings also reviewed 1,476 state government Web sites and ranked each of the 50 states. Researchers said the five states that made the best use of e-government services were Delaware, Georgia, Florida, California and Massachusetts. New Mexico came in 49th, and Mississippi was ranked last.

About the Author

Ben Bain is a reporter for Federal Computer Week.

Featured

  • Cybersecurity

    DHS floats 'collective defense' model for cybersecurity

    Homeland Security Secretary Kirstjen Nielsen wants her department to have a more direct role in defending the private sector and critical infrastructure entities from cyberthreats.

  • Defense
    Defense Secretary James Mattis testifies at an April 12 hearing of the House Armed Services Committee.

    Mattis: Cloud deal not tailored for Amazon

    On Capitol Hill, Defense Secretary Jim Mattis sought to quell "rumors" that the Pentagon's planned single-award cloud acquisition was designed with Amazon Web Services in mind.

  • Census
    shutterstock image

    2020 Census to include citizenship question

    The Department of Commerce is breaking with recent practice and restoring a question about respondent citizenship last used in 1950, despite being urged not to by former Census directors and outside experts.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.