Federal 100 winner: Stuart Willoughby
Director of the USA Services E-government Initiative
General Services Administration
Stuart Willoughby, director of the USA Services e-government initiative, pushed the federal government to improve its citizen services by expanding and enhancing its use of technology.
USA Services takes advantage of various types of communications to reach the public, including print publications, call centers, Web sites and blogs. But Willoughby improved how the government uses those tools by working with agencies to find the best ways to plan and buy services.
Willoughby understands the needs of agencies and citizens in today’s tight economy, and he wrote a planning guide focused on innovative ways to meet the public’s expectations.
“Stuart partnered with other agencies and used their expertise to develop a high standard of customer service,” said Casey Coleman, chief information officer at the General Services Administration.