Federal 100 winner: Stuart Willoughby

Stuart Willoughby

Director of the USA Services E-government Initiative

General Services Administration

Stuart Willoughby, director of the USA Services e-government initiative, pushed the federal government to improve its citizen services by expanding and enhancing its use of technology.

USA Services takes advantage of various types of communications to reach the public, including print publications, call centers, Web sites and blogs. But Willoughby improved how the government uses those tools by working with agencies to find the best ways to plan and buy services.

Willoughby understands the needs of agencies and citizens in today’s tight economy, and he wrote a planning guide focused on innovative ways to meet the public’s expectations.

“Stuart partnered with other agencies and used their expertise to develop a high standard of customer service,” said Casey Coleman, chief information officer at the General Services Administration.

Featured

  • Defense
    Ryan D. McCarthy being sworn in as Army Secretary Oct. 10, 2019. (Photo credit: Sgt. Dana Clarke/U.S. Army)

    Army wants to spend nearly $1B on cloud, data by 2025

    Army Secretary Ryan McCarthy said lack of funding or a potential delay in the JEDI cloud bid "strikes to the heart of our concern."

  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.