USCIS redesigns Web site to improve usability, access

Obama administration sees redesigned site as a model for others

Now that the new U.S. Citizenship and Immigration Services (USCIS) revamped Web site is live, users are testing its organization and interactive features.

Darrell West, vice president and director of governance studies at the Brookings Institution, said the redesigned site appears to be more user-friendly than the old Web portal and more logically organized.

“One of the best features is the ability to personalize the site to your particular situation,” West said.

The site allows applicants for citizenship to track the progress of their cases. Jeffrey Zients, the Obama administration’s chief performance officer, said the new site was a significant step for the public and USCIS's customers.

"It’s also a significant step for our federal government in terms of providing services that are smarter, faster and lower cost,” Zients said at a press conference where officials unveiled the redesigned site last week.

He said the government is using the USCIS redesign as a model for efforts that are under way to refresh other federal Web sites.

USCIS processes requests about immigration-related applications and petitions, and the agency’s existing Web site was one of the most-used government sites, garnering about 230,000 users per day. However, USCIS said users of the old site found it difficult to use.

Users can now choose to receive notifications by e-mail or text message when the status of an application changes, and the site also provides access to national trend data and raw data that can be used in additional applications. And for the first time, the redesigned USCIS.gov has a version in Spanish.

Here are some of the new features on the U.S. Citizenship and Immigration Services's redesigned site:

USCIS

About the Author

Ben Bain is a reporter for Federal Computer Week.

Featured

  • Cybersecurity

    DHS floats 'collective defense' model for cybersecurity

    Homeland Security Secretary Kirstjen Nielsen wants her department to have a more direct role in defending the private sector and critical infrastructure entities from cyberthreats.

  • Defense
    Defense Secretary James Mattis testifies at an April 12 hearing of the House Armed Services Committee.

    Mattis: Cloud deal not tailored for Amazon

    On Capitol Hill, Defense Secretary Jim Mattis sought to quell "rumors" that the Pentagon's planned single-award cloud acquisition was designed with Amazon Web Services in mind.

  • Census
    shutterstock image

    2020 Census to include citizenship question

    The Department of Commerce is breaking with recent practice and restoring a question about respondent citizenship last used in 1950, despite being urged not to by former Census directors and outside experts.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.