Getting help with online communications

Agencies have access to many resources for improving service. Here are a couple of them.

  • USA.gov offers a variety of tools, including the Quick-and-Easy Customer Profile template, which is designed to help agencies better understand constituents and their preferences for communicating online.
  • The Web Managers University offers a series of courses and webinars for public-sector employees. Upcoming sessions include “Helping Your Site Visitors Engage and Succeed,” “Designing Forms, Surveys and Dialogues for the Web,” and “Measuring the Performance of Government Web Sites and Citizen Engagement.”

In this report:

3 must-do's to improve citizen engagement

The benefits of speaking with one voice

Getting help with online communications


About the Author

Alan Joch is a freelance writer based in New Hampshire.

Featured

  • Telecommunications
    Stock photo ID: 658810513 By asharkyu

    GSA extends EIS deadline to 2023

    Agencies are getting up to three more years on existing telecom contracts before having to shift to the $50 billion Enterprise Infrastructure Solutions vehicle.

  • Workforce
    Shutterstock image ID: 569172169 By Zenzen

    OMB looks to retrain feds to fill cyber needs

    The federal government is taking steps to fill high-demand, skills-gap positions in tech by retraining employees already working within agencies without a cyber or IT background.

  • Acquisition
    GSA Headquarters (Photo by Rena Schild/Shutterstock)

    GSA to consolidate multiple award schedules

    The General Services Administration plans to consolidate dozens of its buying schedules across product areas including IT and services to reduce duplication.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.