GSA administrator promises innovative solutions, superior performance from her agency

GSA's challenge now is to employ those characteristics and win in the federal marketplace, she said.

The General Services Administration must know its clients, meet their needs through innovation and do it well, Martha Johnson, the new GSA administrator said in a speech after her swearing-in ceremony.

“As I’ve been preparing to join GSA, I’ve been thinking hard about how GSA could extend itself, deepen our operational performance and also become better known for innovation and for customer intimacy,” she said.

Johnson said GSA must be innovative as it tries to make federal buildings and fleets of vehicles more environmentally friendly.

“We can and should and must focus on helping the government dramatically reduce its environmental footprint,” Johnson said Feb 16.


Related stories:

Senate confirms Martha Johnson as GSA administrator

Customers creep away from GSA


GSA also has to be open with its information, which Johnson said will make GSA more intimate with its clients.

“We can and will take advantage of emerging technologies for sorting, sharing, networking, collective intelligence and using that information,” she said.

Johnson also said GSA was forced to offer better services in 1990s when the Clinger-Cohen Act ended its status as the mandated company store for the government. She said the law was a gift to the agency, even though it shocked some at the time.

“It has helped us grow up and made it necessary for GSA to play in the competitive arena and the real market. Our challenge now is to win in that market,” she said.

Johnson was sworn in as administrator by John Berry, director of the Office of Personnel Management. The Senate confirmed Johnson Feb. 4.

About the Author

Matthew Weigelt is a freelance journalist who writes about acquisition and procurement.

Featured

  • Defense
    DOD photo by Senior Airman Perry Aston  11th Wing Public Affairs

    How DOD's executive exodus could affect tech modernization

    Back-to-back resignations raise concerns about how things will be run without permanent leadership in key areas from policy to tech development.

  • Budget
    cybersecurity (vs148/Shutterstock.com)

    House's DHS funding bill would create public-private cyber center

    The legislation would give $2.25 billion to DHS' cyber wing and set up an integrated cybersecurity center with other agencies, state and local governments and private industry.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.