VA reports on social media, software development

Updates presented on major areas

The Veterans Affairs Department has released its Fiscal 2010 Performance and Accountability Report that outlines progress on programs that include social media outreach, modernizing digital medical records and adopting an agile development model for new software.

The document was published on the VA’s website Nov. 15. It includes management objectives, performance goals and benchmarks and financial statement sections as well as background information on the department.

Concerning social media, the report claimed the VA's Facebook page was the fastest-growing and largest among Cabinet agencies. The Veterans Health Administration and two other internal units have their own Facebook pages, as do more than a dozen VA medical centers.


Related story:

VA sets performance, VLER goals in strategic plan


The VA also has a presence on Twitter, with headquarters, three internal units, a dozen or so medical centers, and Assistant Secretary Tammy Duckworth each sponsoring a Twitter feed.

The report also said the department is launching “an innovative and agile approach” to software development.

Also, for the Veterans Health Information Systems and Technology Architecture, two prototypes will be developed based on the AViVA, or “A Virtual Implementation of VistA,” environment, with a browser-based user interface and a multitiered architecture, the report states.

These prototypes “will serve as the foundation for VA’s electronic health record modernization,” according to the report.

In the performance overview section, the VA said it met nine performance objectives and failed to meet 12 others. For example, the department met goals for 96 percent accuracy in its pension maintenance claims but did not meet the 90 percent accuracy rate goal for compensation entitlement claims.

The document also said the VA met its goal of providing health care appointments to patients within 30 days of the requested time, but it did not meet its goal of processing education claims within 24 days.


.

About the Author

Alice Lipowicz is a staff writer covering government 2.0, homeland security and other IT policies for Federal Computer Week.

Featured

  • Comment
    Pilot Class. The author and Barbie Flowers are first row third and second from right, respectively.

    How VA is disrupting tech delivery

    A former Digital Service specialist at the Department of Veterans Affairs explains efforts to transition government from a legacy "project" approach to a more user-centered "product" method.

  • Cloud
    cloud migration

    DHS cloud push comes with complications

    A pressing data center closure schedule and an ensuing scramble to move applications means that some Homeland Security components might need more than one hop to get to the cloud.

  • Comment
    Blue Signage and logo of the U.S. Department of Veterans Affairs

    Doing digital differently at VA

    The Department of Veterans Affairs CIO explains why digital transformation is not optional.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.