SSA aims for face-to-face customer service online

The Social Security Administration may add videoconference calls to the customer service options on its main website, according to Joseph Marks on NextGov.com.

The SSA already uses videoconference call options in its field offices, allowing customers to use its equipment to connect with an agent at a less busy facility, according to NextGov.

About the Author

Connect with the FCW staff on Twitter @FCWnow.

Featured

  • FCW Perspectives
    human machine interface

    Your agency isn’t ready for AI

    To truly take advantage, government must retool both its data and its infrastructure.

  • Cybersecurity
    secure network (bluebay/Shutterstock.com)

    Federal CISO floats potential for new supply chain regs

    The federal government's top IT security chief and canvassed industry for feedback on how to shape new rules of the road for federal acquisition and procurement.

  • People
    DHS Secretary Kirstjen Nielsen, shown here at her Nov. 8, 2017, confirmation hearing. DHS Photo by Jetta Disco

    DHS chief Nielsen resigns

    Kirstjen Nielsen, the first Homeland Security secretary with a background in cybersecurity, is being replaced on an acting basis by the Customs and Border Protection chief. Her last day is April 10.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.