Jump on customer complaints, OMB tells agencies

Agencies must develop a new system to improve the processing of customer complaints about federal programs, Jory Heckman writes for Federal News Radio.

The new system ordered by the Office of Management and Budget requires agencies to get timely feedback on service delivery without making people wade through a lot of paperwork, Heckman writes.

OMB officials recently sent a memo to agencies telling them what steps to take and said data collection must be voluntary and noncontroversial for the public.

About the Author

Connect with the FCW staff on Twitter @FCWnow.

Featured

  • Federal 100 Awards
    Federal 100 logo

    Nominations for the 2021 Fed 100 are now being accepted

    The deadline for submissions is Dec. 31.

  • Government Innovation Awards
    Government Innovation Awards - https://governmentinnovationawards.com

    Congratulations to the 2020 Rising Stars

    These early-career leaders already are having an outsized impact on government IT.

Stay Connected