SSA makes progress with electronic filing, IG says

More than half of disability appeals now being filed electronically

More than half of the appeals of disability benefits decisions made by the Social Security Administration are being filed electronically due to the agency’s progress in implementing the iAppeals application, according to a report.

In the first eight months of fiscal 2011, the SSA’s Office of Disability Adjudication and Review recorded 52 percent of appeals filed electronically through iAppeals, up from 30 percent in fiscal 2008, according to the report from SSA's Office of Inspector General released Aug. 22.


Related stories:

SSA report sets 90 percent electronic goal

SSA needs work on IT management, IG says


The growth in electronic filing through iAppeals, as well as progress in several other programs, is helping reducing workloads at the agency’s field offices, the report states.

For example, SSA also maintains electronic copies of hearing-related notices in its eFolders application. For at least one type of notice, it generates them automatically, reducing the time spent by hearing office staff members on such tasks, the report states.

“SSA has made progress in its efforts to provide electronic services to claimant representatives,” the report concluded, citing iAppeals, eFolders and other programs.

Future efforts should focus on expanding those services, allowing for online registration, increasing the amount of data available in the eFolders, and reducing the amount of data produced on paper and compact discs, the report said.





About the Author

Alice Lipowicz is a staff writer covering government 2.0, homeland security and other IT policies for Federal Computer Week.

Featured

  • People
    2021 Federal 100 Awards

    Announcing the 2021 Federal 100 Award winners

    Meet the women and men being honored for their exceptional contributions to federal IT.

  • Comment
    Diverse Workforce (Image: Shutterstock)

    Who cares if you wear a hoodie or a suit? It’s the mission that matters most

    Responding to Steve Kelman's recent blog post, Alan Thomas shares the inside story on 18F's evolution.

Stay Connected